Engineer

SUMMARY 

The Engineer is expected to perform routine maintenance and repair for guest rooms and the rest of the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation

• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

• Committed to making every guest is satisfied

• Meets or exceeds guest satisfaction measures

• Ensures hotel standards and services contribute to the delivery of consistent guest service

• Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Engineer C Duties

• Make basic repairs to air conditioners, change filters, clean coils, replace blower motors, etc.

• Repair/replace tile, grouting, and caulking.

• Perform basic furniture repairs, and hang pictures.

• Maintain pool, clean vacuum, adjust chemical levels, change pool valves, and replace filters.

• Maintain records of pool chemical balance.

• Perform maintenance and repair work on the interior and exterior of buildings.

• Report emergencies or threats to the security of guests, employees or hotel assets.

• Report any hazardous situations, malfunctioning to external signs or unlit areas.

• Replace lavatories and toilets.

• Replace parts/supplied and authorize the purchase of new parts and supplies.

• Ensure that room maintenance requests are handled in a prompt and courteous manner.

• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and repair projects.

• Assist the engineering staff in adhering to Loss Prevention guidelines.

• Perform inspections on a regular basis of working orders and checks adjusts repairs and monitor the building system. 

• Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.

• Approach all encounters with guests and employees in a friendly, service-oriented manner. 

• Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel. 

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. 

• Other duties as required

• Ensuring that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests.

• Inspect work assignments to ensure that work is completed in a timely manner and within specifications. 

• Manage various maintenance and repair projects to ensure timely completion within budget and specifications.

• Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning ventilation, and water treatment systems. 

• Schedule and oversee preventive maintenance as outlined in the Preventative Maintenance Program.

• Follow and enforce procedures that ensure the security of inventory. 

• Ensure that equipment is prepared and operational for the following day's work.

• Assist in education/training employees on current safety issues to ensure compliance with all federal, state and local laws and safety regulations

• Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. 

• Promote teamwork and quality service through daily communication and coordination with other departments. 

• May serve as Manager of Duty as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

• High School diploma and/or experience in a hotel or related field preferred.  

• Trade school or college course work in related field helpful.

LANGUAGE AND MATHEMATICAL SKILLS 

• Ability to read and speak English/Spanish and comprehend simple instructions, short correspondence, and memos  

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees

• Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

• Demonstrated engineering skills 

REASONING ABILITY 

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS 

• Training in a trade helpful e.g. carpentry, HVAC, plumbing, etc.

• Must have valid driver’s license.

Tools & Equipment:

Hand and power tools, electrical test equipment, refrigeration equipment, plumbing equipment, welding equipment, audio-visual equipment, pipe cutting equipment, telephone, office equipment, calculator, computer/computerized monitoring systems.

PHYSICAL DEMANDS/ WORK ENVIRONMENT: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed for an extended period of time 

• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials

• Proper lifting techniques required

• Heavy work- Exerting up to 100 pounds of force occasionally, and/or 100-200 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Frequently handling objects and equipment to maintain the facility

• May be required to work nights, weekends, and/or holidays.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.