What are the responsibilities and job description for the Growth and Retention Director position at The InterMed Group?
Job Details
Growth and Retention Director
SUMMARY
The Growth and Retention Director will be responsible for owning customer relationships as the primary point of contact throughout the customer renewal lifecycle. This role acts as the trusted advisor and is responsible for understanding the customer’s unique needs, issues, and service needs in order to successfully drive retention. In addition, the role will lead all Technology Planning Solutions (TPS) processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Works with the Chief Growth Officer to manage sales operations including reporting on renewal and new business opportunities, managing pipeline velocity, providing revenue forecasts based on pipeline stages, maintaining accurate records within Salesforce Sales Cloud, maintaining, and continuously improving sales materials and budgets related to sales activities, events, etc.
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Strategic business development experience, including facilitating and closing strategic business deals that generate multi-year revenues.
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Communicate business results and execute initiatives.
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Experience in building and managing a sales team, including hiring and onboarding team members with clear goals and quotas.
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Responsible for the career development of sales staff by mentoring and providing ongoing informal and formal performance feedback.
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Operates with a focus on business retention via contract renewal and closing new equipment, TPS or HTM services
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Works to develop deep understanding of the client needs with the aim of generating new sales from organic customers.
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Develops and manages TPS new service offering for company.
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Creates and runs reports and interprets data to assess retention trends and opportunities.
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Able to manage multiple customers, maintaining a high degree of customer satisfaction.
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Influences customer purchase decisions.
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Considers financial and customer implications as part of decision making.
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Maintains customer relationships to ensure communications and services provided meet the company’s needs.
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Prepare detailed reports, both periodically and ad-hoc.
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Ensures customers’ requirements are met in a cost-effective manner.
PREFERRED EXPERIENCE, EDUCATION, AND SKILLS
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Experience with Microsoft Office Suite
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Excellent verbal and written communication skills
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Excellent customer relations skills
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Strong analytical skills
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Bachelor’s degree or equivalent relevant experience required
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3-4 years of related experience
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Basic understanding of Healthcare Technology
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Experience with Salesforce, QB, Access, and ESC a plus
TYPICAL PHYSICAL AND MENTAL DEMANDS
Requires excellent communication and follow through skills. Occasionally lifts up to 20lbs. Works constantly while sitting (67% to 90% of the time) on the phone and computer entering data. Requires 50% of time spent traveling between customers and InterMed offices.
TYPICAL WORKING CONDITIONS
Work is performed in air conditioned/heated facilities.
THIS DESCRIPTION MAY NOT BE ALL INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. JOB DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT
EEO
The InterMed Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
