What are the responsibilities and job description for the Customer Service Administrator position at The Intersect Group?
· You will be responsible for responding to customer inquiries via phone, email, chat, or in person.
· Addressing customer complaints and providing appropriate solutions.
· Staying informed about the company's products or services to provide accurate information.
· Assisting customers with orders, returns, and exchanges.
· Collecting feedback from customers and providing to relevant departments.
· Greeting and helping visitors in the front office, maintaining office supplies, managing deliveries, and coordinating meetings.
· Assisting executives or managers with various tasks and projects.
· Preparing reports, presentations, and other documents. Maintain accurate records and files.
· Working closely with other departments to ensure a seamless customer experience and resolving complex issues.
· Providing back up to team as needed.
· Work in a fast-paced office using strong multi-tasking skills and adjust to changing environments.
