Proactive Services Coordinator

Job Title: Proactive Services Coordinator  

The IT Company is growing, and we are seeking a highly organized and detail-oriented Proactive Services Coordinator to join our dynamic team. Are you a dedicated professional who thrives on delivering exceptional client experiences? Are you passionate about building consistent, accurate, and quality results that help client’s achieve success? If so, we have an exciting opportunity for you to join our team. This role offers an excellent opportunity to work in a fast-paced team environment specializing in delivering reliable, secure, and innovative solutions to optimize our clients IT infrastructure and operations.   

Responsibilities:  

• Tech Success Program Planning and Execution: 
• Support the Program Manager in defining program objectives and goals
• Coordinate quarterly business plans, and Alignment timelines ensuring the program always has forward momentum and aligns with client requirements and company goals.
• Coordinate and facilitate program planning sessions with proactive services teams and other technical resources.
• Manage Proactive Services documentation, including updates, change requests, and meeting minutes.
• Conduct quality assurance checks to ensure deliverables meet established standards.
• Communication and Collaboration:
• Provide regular updates and reports to clients on requests, alignments, and questions.
• Foster positive working relationships with clients, vendors, and internal teams to promote collaboration and Tech
• Coordinate resource allocation and task assignments, ensuring team members are clear on their responsibilities.
• Facilitate effective communication between program stakeholders, ensuring everyone is informed of Quarterly Review updates, statuses, and changes.
• Risk Management and Issue Resolution:
• Identify and mitigate program risks, escalating issues as needed to ensure timely
• Monitor program progress, milestones, and deliverables, proactively addressing any deviations from the plan.
• Identify and solve Program-related issues, working closely with other technical teams to find solutions.
• Process Improvement and Best Practices:
• Stay current with industry best practices, tools, and technologies to continuously improve program
• Recommend and implement process improvements to enhance program efficiency and effectiveness.

Requirements:

• Education: Associates or Bachelor's in a related field (Project Management, Business Administration, Organizational Management). 
• Experience: Proven Experience in project or program coordination, preferable in the IT industry (looking for 3-5 years). 
• Strong Organizational Skills: The ability to manage multiple tasks and projects. 
• Problem Solving Skills: Exhibit excellent problem solving and analytical skills with the ability to adapt to new challenges swiftly. 
• Excellent Communication Skills: Outstanding communication skills, both verbal and written, with the ability to convey complex information in a clear and understandable manner to clients. 
• Customer Focus: Exceptional customer service orientation and the ability to work effectively with diverse clients. Your commitment to their success is paramount. 
• Technical Aptitude: Strong understanding of managed services and IT solutions. 

Key KPI's

• # of QBR's: 2 a week
• # alignments: 2 a week
• NPS 75% every quarter
• vCIO Board management (Same day response)
• Account true up (10-15 Customers per month)

You should be comfortable with the following work conditions and other considerations: 

• Candidate should have reliable transportation. 
• Candidate should be willing to work nights and weekends if required. 
• Candidate should be able to lift 50 pounds or more. 

To work at The IT Company, the following qualities and traits should resonate with you: 

• Fun loving
• Able to make decisions under pressure
• Desire to serve others
• Desire to ensure customers are happy
• Desire to close loops and not leave things undone
• Able to prioritize and sequence events logically
• Attention to detail
• Passion for learning

Benefits: 

• 401(k)
• Health, Vision, and Dental insurance
• Unlimited Planned time off
• Hybrid options
• Phone stipend

Job Type: Full time

Job Status: Exempt

Pay: $50,000