Job Posting for Front Desk at The Jack Kramer Club
Description
Front Desk Customer Service
Warmly greets members and guests as they enter and leave the club.
Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals
Checks in members and verifies membership.
Schedule activity reservations.
Obtain knowledge of program offerings.
Directs perspective members to the membership department.
Addresses members’ questions or directs them to the appropriate individual for better assistance.
Rings up purchases on the point of sales system.
Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
Responds professionally to requests and inquiries from guests, members, and staff.
Provides information to members regarding special club events.
Immediately reports or escalates to management any unsafe conditions or emergency situations.
Administrative
Keeps front desk and lobby neat and clean at all times.
Performs opening and closing procedures for the front desk, as assigned.
Attends scheduled meetings.
Assist with inventory and restocking of merchandise, as needed.
*Must have midday & weekend availability.
Requirements
Schedule/Availability:
Must have weekday flexibility (M-F9:00am - 1:30pm or 1:30pm - 5:30pm)
Weekend availability preferred
Minimum experience:
Must have 6 months customer service experience in similar or related fields.
Basic computer knowledge.
Time-management and organizational skills.
Ability to problem solve.
Minimum certifications/educational level:
High school diploma or GED preferred
Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification (preferred but not required)
Physical Requirements:
Occasionally lift and/or move up to 25 pounds.
Ability to stand and remain on your feet for a full shift.
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