Returns Team Lead

Are you a self-motivated person who enjoys encouraging a team?

Jay Group, a fast growing, family-owned, industry leading ecommerce company is looking for an energetic Returns Team Lead for its corporate warehouse.

You are a Jay Group team member from day 1. This is a direct hire permanent position.

Job Responsibilities

• Assigns tasks to team members to optimize productivity.
• Monitor the productivity of your team members, sharing numbers daily and coaching underperformers.
• Auditing the quality of work performed by your team members and giving feedback as necessary.
• Onboarding and Training new hires.
• Giving feedback as necessary for productivity, attendance, or workplace conduct.
• Listening to feedback and resolve issues from your team, escalating as necessary.
• Assists Supervisor with documentation, job set ups and paperwork for returns.
• Sort out damaged returns and communicate to Account Manager. Dispose of damaged items as requested.
• Identifies client returns and inspects per returns SOP and client specifications.
• Track returns for benchmarking purposes.
• Identify internal picking and packing errors and communicate to appropriate parties.
• Must be able to delegate areas of responsibilities to returns team-members.
• Performs other clerical tasks such as researching problem RMAs and EOD reports sent timely to operations management.
• Acts as a liaison for communication between supervisor and other employees.
• Adheres to and champions corporate safety and quality procedures and policies.
• Acts on behalf of Supervisor, within limits of authority, in his/her absence and/or as assigned.
• Working lead role requires assisting with sorting, scanning, or keying job roles as needed.

Benefits

• 401K with company discretionary match
• Dental Insurance
• Discounted Shopper Club Memberships
• Health Insurance
• Life Insurance
• Long Term Disability Insurance
• Paid Holiday Hours
• Paid Time-Off
• Short Term Disability Insurance
• Vision Insurance

• Ability to handle multiple tasks in a fast-paced team environment
• Must be able to demonstrate leadership to team members on various projects
• Strong verbal and written communication skills
• Self-motivated and able to work with little or no supervision while leading a team
• Strong computer skills needed
• Previous warehouse/distribution experience using a warehouse management system is required
• Must be able to lift and carry/move up to 50 lbs
• Ability to work overtime, especially during the 4th quarter (November December)
• Ability to communicate in English and Spanish is preferred, but not required

What does it take to be a Jay Group Team Member?

• Uphold Jay Group Core Values
  • Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees
  • Always in Beta: We have a relentless drive to innovate, simplify and continually improve
  • We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed
  • Built on Trust: We live our legacy of being open, honest, ethical and genuine
• Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail
• Punctuality, reliability, and being prepared for work. Have a reliable means of transportation to comply with shift hours
• Must be willing to submit a background check and drug screen
• Must be at least 16 years of age
• Ability to work legally in the United States

Join the Jay Group family today!