IT Professional

Our client is currently seeking a IT Professional

Location : Walpole, MA

Schedule : Full-time, 5 days a week (Monday to Friday), 8 hours per day - MUST be local

Ongoing contract on W2.

Responsibilities :

• Provide daily onsite IT support at the Walpole facility.
• Assist with PC (Laptop and Desktop) troubleshooting and maintenance.
• Handle basic network troubleshooting.
• Support specific manufacturing facility IT devices, including servers, phones, printers, and handheld scanners.
• Conduct spot checks and rounds throughout the large facility for device troubleshooting.
• Interact with users of varying IT skill levels, delivering superior customer service.

Specific Tasks :

• Resolve Level 1 / 2 IT issues through shared and remote support (follow-the-sun model).
• Investigate recurring IT problems and provide complex solutions.
• Address on-premise IT issues promptly.
• Stay informed about the latest IT service offerings, migration projects, and technical resolutions.
• Escalate unresolved issues or major incidents to the Site Management EUE team.
• Translate technical IT resolutions into user-friendly language.
• Demonstrate deep technical problem-solving skills across various IT domains.
• Possess mid-level expertise in End User Computing, Datacenter Technologies, and Networking.
• Collaborate effectively in global, multi-cultural teams.
• Exercise professional judgment and escalate unresolved issues as needed.
• Minimum qualifications : Bachelor’s degree or equivalent experience.
• 3-5 years of experience in IT Deskside Support and / or IT Systems Analyst roles.

Technical Skills :

• Proficiency with Windows 10 / 11 clients and Office 365 in an Enterprise environment.
• Network diagnostics and troubleshooting, including VLAN knowledge.
• Troubleshooting and configuring mobile devices (Android and iOS).
• Familiarity with manufacturing facility devices (., label printers, handheld Wi-Fi devices, instruments).
• Experience with Intune and Azure AD.
• Identity management, including multifactor authentication setup.
• PC migration, application installation, and data transfer.
• ServiceNow incident and request management.
Less than 1 hour ago