What are the responsibilities and job description for the After Hours Coordinator position at The Key?
For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our
video
to learn more about TheKey.Hours for this position are Monday through Friday 430-930 PM EST 1 weekend day of 10 hours. Pay is between $19-21/hour depending on experience additional stipends of $50 per night Monday through Friday and $100 for Saturday or Sunday.
Position Summary
The After Hours Coordinator is responsible for coordinating the daily schedules for assigned caregivers and clients. This role will ensure that all shifts are staffed accurately, and appropriately and will work to drive high-quality service to our caregivers and the clients they support.
Essential Duties and Responsibilities:
- Staffs cases as determined by the stated needs of the client, the caregivers' skills, experience, and availability
- Understands and adheres to established Company policies and procedures related to staffing and other matters
- Follows any applicable state, federal or local home care regulations
- Schedules client visits according to care plans and staff availability
- Contacts caregivers regarding day-to-day changes in scheduling
- As directed contact Clients regarding schedule changes
- Responsible for making sure that the caregiver is matched to client care plan and is fully aware of required skills and duties, including, urgent needs and expectations
- Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary
- Ensures that accurate schedules for caregivers are finalized daily
- Notify Caregiver Ambassadors when finalized schedules and payroll information is ready for submission
- Refers escalated issues to the caregiver supervisor, including performance issues, investigations, and high-level HR concerns
- Ensures excellent service to caregivers and clients
- Performs general office duties
- On-call and after-hours support as needed
- Additional duties as assigned
Minimum Qualifications
- Associate Degree or equivalent years of training or work experience
- One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred
- Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload
- Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
- Proficient in current company software programs
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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