Executive Meetings Manager
Job Posting for Executive Meetings Manager at The Langham
Job Summary
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PRIMARY OBJECTIVE OF POSITION:
Primary responsibility is to generate rooms and banquet revenue for the hotel within the designated market(s) through goals set by the DOSM and DOS. The scope of the goals includes being an integral participant in the initiatives set forth for the Catering Sales Department, the Sales and Marketing Department and the hotel.
Requirement
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RESPONSIBILITIES AND JOB DUTIES:
- Maintain complete knowledge of all hotel services/features and hours of operation.
- Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
- Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
- Handle inquiry calls according to departmental procedure.
- Handle guest complaints by following instant pacification procedures ensuring guest satisfaction.
- Promote positive relations with guests and employees.
- Maintain high level of knowledge in reference to The Langham brand and philosophy.
- Maintain high level of knowledge of the competition's product.
- Meet solicitation and maintenance call requirements; make outside sales calls, handle all incoming inquiries.
- Anticipate and respond to all customer needs within a timely manner, acknowledge all customers.
- Follow-up with in-house guest to ensure on-going service to the guest.
- Attend departmental and hotel meetings as required. Responsible for managing groups through weekly BEO and resume meetings.
- Process paperwork to clients, other departments, etc., within a timely manner.
- Conduct elevated site inspections throughout property.
- Meet sales and catering booking goals to achieve budget and crossover.
- Responsible for managing all servicing details for groups, including BEO’s, processing of rooming lists, billing, amenities and resume details.
- Maximize revenue by selling all facets of the hotel.
- Negotiates with clients to secure business travel room nights for the hotel. Works closely with reservations to ensure clients’ needs are met for successful room night production.
- Develops and implements sales activities within market segment to achieve budgeted goal.
- Presents proposals to achieve maximum profit while satisfying client needs.
- Follows up on assigned sales leads in a timely manner.
- Contacts customers in-house to promote good will and foster additional business, repeat bookings, or referrals to other Langham properties.
- Participate in business review meetings, special events, sales blitzes, and sales meetings.
- Is familiar with operations and standard of the Hotel’s relevant computer systems for Opera, Ideas and Amadues Advanced.
- Other duties as assigned such as assisting with client requests on reservations.
- Maintain good relations with counterparts at competing hotels; promote all Langham Hotels whenever possible.
- Complete all assigned paperwork within a timely manner.
- Plan and prepare appointments for sales trips, follow up in a timely manner.
- Entertain clients in all outlets as necessary.
- Successfully complete the training process for this position.
- Build and maintain positive relations with LHG Global Sales Offices.
- Actively participate in the Langham Pipeline lead referral program.
- Ability to properly qualify an incoming lead using Master Connection Associates’ sales strategies and effectively achieve scoring on a mystery shop call.
- Handle account details so all pertinent aspects of solicitation and closing are complete and documented.
- Coordinate various departments' participation in servicing accounts.
- Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
- Type contracts, letters, and reports.
- Performs other duties as assigned by Supervisor.
- Upon employment, all associates are required to fully comply with Langham Hotel rules and regulations for the safe and effective operation of the hotel’s facilities.
SPECIAL SKILLS REQUIRED:
- Ability to perform job function with minimal supervision even under pressure.
- Ability to ensure security and confidentiality of guests and hotel data.
- Ability to enforce hotel's quality procedures, etc.
- Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
- Ability to input and access information into a computer.
- Ability to remain calm and courteous with demanding / difficult situations.
- Desirable to have Strong knowledge of the Wedding Market.
- Desirable to have previous guest relations training.
EDUCATION REQUIRED:
Prefer candidates have a minimum of a 4 year college degree or commensurate management experience in a luxury hotel .
EXPERIENCE REQUIRED:
Minimum of one year of catering or group sales experience; ideally in a luxury hotel.
PHYSICAL DEMANDS:
· Lifting 30 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs.
· Talking and hearing.
· Requires walking or standing to a significant degree.
Terms of employment
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Full time
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Salary.com Estimation for Executive Meetings Manager in Chicago, IL
$91,268 to $122,585
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