Dispatcher

Summary

Assigns motor vehicles and drivers for conveyance of freight by performing the following duties.

Compiles list of available vehicles.

Assigns vehicles according to factors such as length and purpose of trip, freight being loaded and preference of user.

Loads and unloads material per established company procedures.

Records time of departure, destination, cargo, and expected time of return.

Investigates overdue vehicles.

Directs activities of drivers by two-way radio.

Confers with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise.

Maintains record of mileage, fuel used, repairs made, and other expenses.

Establishes service or delivery routes.

Tallies all material returned and does the proper paperwork to re-enter inventory.

Assigns helpers to drivers.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments;

requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Adapts to new technologies; uses technology to increase productivity.

Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations;

uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ;

responds to requests for service and assistance; meets commitments.

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback;
• contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives;

supports everyone's efforts to succeed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

One year certificate from college or technical school; or three to six months related experience and / or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

CDL license

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The Lester Group is an equal opportunity employer committed to a workplace free from discrimination. We embrace diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic.

Our hiring and employment decisions are based on merit and business needs. We actively promote a culture of fairness and inclusion, welcoming qualified individuals of all backgrounds to apply.

EOE, Including Disabled / VET

PI240224177

Last updated : 2024-05-01