Case Manager for Agape Women

Are you passionate about helping others, excited to participate in our ministry, and love working in a team environment? This could be the opportunity for you! 

The Case Manager will function alongside the team of staff to help create a safe, healing environment at the Agape Home for women and children. This position provides case management, spiritual support, information, referrals, and other services to program guests.

Compensation to Include: PTO (120 hours per year) & Paid-holidays (92 hours per year), Medical, Dental, Vision, and Life Insurance for employee; 403(b) contribution and match up to 5%, Employee Assistance Program, Paid Training, and Education Reimbursement. For full details please visit our website.

Schedule: This is a full-time (40 hours per week) non-exempt position with a pay range between $21.00 to $23.00 DOE.

Wondering what it's like to work at LMM? Hear from our staff Why We Do What We Do or learn more about Healing Homelessness in Bellingham.

 BFOQ: Due to the nature of this employment position, we are only able to consider female candidates.

Responsibilities:

• Manage a caseload of guests in the Agape program.  Meet with guests weekly and maintain all electronic and paper client files.
• Provide and facilitate an environment that relationally shares with guests the full range of resources available to assist them in overcoming the conditions that cause homelessness.
• Maintain timely and accurate documentation regarding daily shelter events, incident reports, attendance, medication and mandatory reporting.
• Initiate and maintain open communication with LMM co-workers and guests. 
• Foster and maintain a safe, clean and sober environment. Administer urinalysis and breathalyzers for accountability and safety as needed.  
• Help prepare rooms for new guests by cleaning, doing laundry, etc.
• Oversee reception functions including phones, security cameras, greeting, and the intake process. Properly handle guest communication, including phone messages.
• Facilitate classes as needed and lead prayer and Christian devotionals.
• Attend all training and staff meetings.
• Always ensure the highest level of Gospel hospitality is experienced at the Agape Home. Maintain a positive, pleasant, and professional attitude. Work with other staff to model transparent and supportive Christian relationships, which will serve as a leadership example for shelter guests.
• Comply with all standard operating procedures and emergency procedures appropriate to the site.
• Maintain confidentiality in all communication and referrals and utilize the Release of Information form.  

•  Embrace and use LMM’s grace-based accountability philosophy. Maintain a positive, pleasant, and professional work attitude. Work with other staff to model transparent and supportive Christian relationships, which will serve as a leadership example for shelter guests.
• Oversee, encourage and train volunteers and interns as needed. 
• Maintain class schedules and assist with Genesis counseling.

• Other job-related duties as assigned by the supervisor.

Organizational Relationships:

• Works alongside a team of Agape staff, volunteers, and interns. 
• Represents LMM, and specifically the Agape Home, to other social service agencies. 
• Reports directly to the Director of Women's Recovery Services.

Qualifications: One year of experience in Case Management (or similar), Associate’s or Bachelor's Degree in Human Services, and/or lived experience strongly preferred and may be considered in place of formal degree. Or a combination of education, work, and lived experience that demonstrates the ability to effectively perform the essential functions of the job.

• A passion for serving Jesus and making the Gospel known through mercy ministry.  The successful candidate will have an active church/prayer life. 
•  Have knowledge of and preferably lived experience with issues of homelessness, poverty, addiction, domestic violence and recovery. 

• Ability to interact effectively and build rapport as a team member and independently with LMM staff and with a diverse client base. Sensitivity to cultural diversity in all forms is required.
• Able to use judgment to make independent decisions.
• High boundary setting and self-reflection skills preferred.
• Ability to remain calm and calm others in an emergency and/or confrontational situations.
• Effective interpersonal communication skills--both written and oral--for communication with co-workers, guests, and outside agencies.
• Ability to use MS Word, Excel, Gmail, and Google Calendar.  
• Ability to report as regularly scheduled to work site.
• Ability to successfully pass pre-employment criminal background screenings.
• Agreement with the Lighthouse Mission’s Statement of Faith and Lifestyle Commitment. 

Physical Demands and Environmental Conditions:

•  Standing 30%; walking 30%;  sitting 40%.
• Medium to heavy lifting, up to 30 lbs.
• Possible exposure to a variety of illnesses.
• Ability to rapidly deal with emergency situations. Intermittent high stress environment.

Equal Opportunity Employer
Lighthouse Mission Ministries is both an equal-opportunity employer and a faith-based religious organization. Subject to all applicable state and federal laws, Lighthouse Mission Ministries does not discriminate in its employment practices or in the administration and dissemination of its programs and services. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), Lighthouse Mission Ministries has the right to, and does, hire only candidates who agree with the Lighthouse Mission Ministries Statement of Faith. http://www.thelighthousemission.org/ 

As an outreach of Lighthouse Mission Ministries, successful applicants will show a desire to end spiritual, economic, physical and social poverties with an aim toward restored identities and recovered vocations for the purpose of healthy relationship with God, each other and the world. Must be committed to the Christian faith and comply with drug-free policy. Those qualified to join our team can enjoy a rewarding work environment.