Assistant Front Office Manager

About our Company

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

We are seeking a dynamic Assistant Front Office Manager to join our team.  A successful candidate will have a proven track record of success in previous hotel front office roles. a genuine passion for the hospitality industry, and an entrepreneurial spirit.

It’s all about the guests for you. You understand that your department is a critical area in the hotel, and your leadership skills and natural ability to build relationships ensures that your team is at the top of their game. You assist the Front Office Manager with day to day operation of the front office, scheduling, reporting, inventory, and budgeting. You are strong in your communication with other departments, enabling smooth operations. You are an expert in service recovery so that when something goes wrong, you can easily turn it into a positive experience for our guests. If you’re looking to further your long-term hospitality career, the Assistant Front Office Manager position is the perfect opportunity for you to continue your learning and development.

Responsibilities

1. Greet every guest with a smile and maintain eye contact
2. Must be courteous and gracious, maintaining a professional demeanor at all times
3. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
4. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
5. Supervises daily front office functions to ensure courteous and professional guest service levels
6. Resolve guest complaints in a satisfactory manner
7. Coordinate daily group arrival/departure preparation, special requests, room assignments, and guest amenity programs
8. Assist in scheduling front office staff appropriate to forecasted business levels, when needed
9. Follow up with front office staff on daily shift and individual duties
10. Provide verbal instruction and guidance compliant with the company’s policies and standards
11. Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
12. Responsible for maintaining front office/lobby appearance while on duty
13. Maintain proper collateral and supply inventory to support all appropriate front office activities
14. Coordinate the relocation of guests when necessary
15. Maintain proper operation of all aspects of our Property Management System
16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
17. Participate in scheduled departmental and administrative meetings as requested
18. Play an active role in recruitment, interviews, onboarding, and training
19. Play an active role in your departments development and engagement
20. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
21. Be familiar with all safety and emergency procedures including OSHA requirements
22. Attend relevant meetings

Core Competencies

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS   
7. Positive Attitude
8. Eye for Detail
9. Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.  

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.  LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.