Guest service agent

About our Brand

That colorful hotel in the desert, The Saguaro is a good time. It's not that complicated. There's plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Guest Services Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

• Must be courteous and gracious, maintaining a professional demeanor at all times
• Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
• Offer guests an enjoyable experience that conforms to the company's standards of excellence, professionalism and friendliness
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls, assist guests and employees with respect to safety, security and hotel operations in a courteous, efficient and professional manner
• Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation
• Assist ill and injured guests and employees, ensuring documentation and disposition of reports
• Greet every guest with a smile and maintain eye contact and escort them to their rooms, offering assistance as needed
• Conduct walk through observations of entire hotel, Watching for suspicious persons entering, exiting, or loitering around building
• Possess knowledge of all hotel services and amenities
• Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
• Handle all guest interactions with the highest level of hospitality and professionalism which includes accommodating special requests whenever possible, resolving customer complaints, assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty;

report any alarms similarly

• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log
• Open vehicle doors and property doors for guests and employees
• Handle and tag guest luggage, deliver luggage to rooms upon check-in, pick up luggage from room upon departure, and move the luggage to storage or the front drive as needed
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry, guest mail / messages or sundry items to guest rooms;

running errands for guests and the hotel that may require local travel off the hotel property and responding to other special requests

• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
• Be familiar with all fire / safety and emergency procedures including OSHA requirements
• Must have valid drivers license

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Last updated : 2024-05-15