Banquet Manager

The Lodge at Schroon Lake is looking for an experience Banquet Manager to oversee our banquet experiences at our Brown Swan Restaurant and our High Peak ballroom.

Essential Functions:

• Work with F&B Director to ensure all banquet staff are onboarded, trained, coached, disciplined, motivated, developed, and rewarded consistently.
• Create effective, cost-efficient schedules for assigned banquet staff based on forecast and budget.
• As needed, oversee regular operating shifts in F & B outlets to include oversight of servers, bartenders and other front of house team members.
• Assist in the development of departmental training and outcomes.
• Assist F&B Director in the management and adherence to all banquet standards, appearance and uniform guidelines, time and attendance policy, steps of service and service standards, etc.
• Follow company guidelines for progressive disciplinary action. Assist F&B Director in issuance of progressive discipline and daily coaching.
• Work with F&B Director to ensure proper ordering and inventory is in place.
• Management of special product needs based on BEO, receiving, product storage and organization of banquet storage areas.
• Develop and lead daily staff meetings and pre-meals/stand-up.
• In regards to all meetings and communication; develop topics to discuss daily, operational focuses, safety issues, in-house VIPs, specials, educate staff, share feedback, etc.
• Pro-actively review BEO with sales team. Attend BEO meetings as necessary. Ensure all anticipated needs are met.
• Adhere to all scheduling guidelines as they pertain to guest/staff ratios.
• Communicate final billing with client. Process payment at close of event. Complete event paperwork according to sales procedure.
• Oversee banquet bar and requisition of liquor. Ensure proper cash handling procedures and adherence to beverage standards.
• Oversee duties of banquet housemen, ensuring all set-up needs are met prior to an event.
• Delegate event duties as they pertain to BEO schedule. Ensure all duties are complete by using event checklists.
• Proof and Print banquet food signage, meeting room signage, beverage menus, specialty menus, etc.
• Work closely with F&B Director on all banquet and event projects, operational goals, labor efficiencies, etc.
• Assist with maintaining and updating associate phone/email lists.
• Act as guest point of contact on date of event, ensuring guest satisfaction and approachability with any service need.
• Expedite food regularly, practicing and training for proper timing of food courses according to BEO schedule.
• Active communication of all standards to staff. Ensure compliance with all banquet procedures.
• Complete employee performance reviews/evaluations. Administer to employee with F&B Director.
• Assist team members as needed to promote a positive teamwork environment.
• Practice conscious knowledge of food allergies and safety in preparation.
• Flexibility to work days, nights, weekends, and peak business periods.

Starting at $55,000
Experience and Skills:

• Ability to remain standing for 10 hours (or 100% of shift).
• Ability to remain in a standing or stationary position for up to 8 hours.
• Ability to frequently move and lift up to 50 lbs.
• Ability to lift items overhead.
• Ability to walk the property and grounds regularly.
• Ability to move up and down stairs regularly.
• Ability to bend frequently and repetitively during a shift.
• Ability to use repetitive manual dexterity.
• Ability to move quickly based on guest needs.
• Ability to effectively communicate, often in a public forum.
• Ability to frequently communicate and exchange accurate information effectively.
• Ability to read, write, understand and speak English.

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs