Assistant Golf Professional

Description

Position Summary
Responsible for being attentive to all members and guest needs while maintaining a clean, organized work environment through-out all of golf operations. Seek to oversee, develop and exceed desired expectations in his/her delegated area of responsibility within the golf operation, while assisting other team members to do the same. Relied upon to work efficiently within the procedures of each part of the operation while keeping in line with the standards of The Los Angeles Country Club and the expectations of its membership and Club management.

Position Responsibilities General
To maintain and achieve seamless member relations and services that exceeds expectations
Communicate with staff and members alike to follow through on inquiries and requests pertaining to retail orders and golf operations
Provide expertise and product knowledge to increase shop sales, while utilizing the POS software
Coordinate order of play and daily golf course events with the Starter and fellow professionals
Monitor pace of play in accordance to LACC standards
Assist fellow staff members in the golf operation where staffing and needs present themselves
Provide individual golf instruction to our members when time allows
Responsibilities specific to tournaments
Manage all responsibilities and task pertaining to tournament operations
Meet with Tournament Chairmen, F&B Supervisor(s), and Senior Catering Manager 3 months prior to each event to review budget and tournament details
Provide all calendars updates, communications and staff assignments regarding tournament details
Update, maintain and provide accurate write-ups and budgets for all tournaments
Facilitate the ordering of supplies and trophies needed for all tournaments to arrive at least 1-week prior to each tournament
Execute successful tournaments and club with in a club events to exceed member and guest expectations
Provide detailed summary sheets and review for each event to improve for the following year

Responsibilities specific to merchandising
Oversee receiving and purchasing of invoices for golf shop
Maintain pricing structure that aligns itself with budgeted COGS and Sales goals
Oversee the review of statements for outstanding invoices so as to avoid accounts being placed on hold
Oversee all special ordering alongside the Merchandise Buyer
Assist with all hard goods orders and the stock buying process in general
Coordinate demo and rental programs with vendors
Complete weekly inventory of demo and rental equipment
Schedule demo days and coordinate spring demo day spectacular
Assist in managing monthly inventory process and end of month inventory reporting
Provide adequate training and management of staffs merchandising of the golf shop

Responsibilities specific to Teaching & Junior Golf
Develop a yearlong Junior Golf Program through use of clinics, lesson programs, junior camps, PGA Junior League and tournaments
Work closely with Junior Golf Chairman in devising and scheduling all Junior Golf programs
Travel with PGA Junior League teams to all local/regional events
Coordinate yearlong membership clinic series and evenly delegate instructors amongst the Assistant Professional staff
Monitor and track use of teaching equipment (trackman, iPads, Boditrack) through a sign-out/sign-in list
Work with Head Golf Professional and Director of Golf to arrange monthly or bi-monthly educational opportunities for Professional Staff

Responsibilities specific to Supervising and managing
Direct a team of outside service staff to achieve a goal of seamless member services
Assist with scheduling and training of all outside operations staff to meet management expectations
Develop, enforce and maintain policies and procedures for outside operations staff
Oversee and manage opening and closing shifts to ensure the high expectations of esthetics and service are met daily
Oversee supplies and maintenance of equipment for the outside operation to ensure par levels and their life span

Qualifications

Qualification Standards
Specific Job Knowledge, Skills and Abilities:
Exceptional customer service and interpersonal skills
Experienced in use of Microsoft Office
Good written and verbal communication skills
Strong interpersonal and sales skills
Self-motivated with desire to promote and market
Ability to communicate in high intensity work environments
High aptitude for attention to detail
Strong organizational, planning and prioritization skills
Desire to grow and mature with in the golf industry
Education
High School education required
College graduate preferred
PGA Member in good standing preferred
Experience
One (1) year previous Assistant Golf Professional experience in country clubs is preferred
Physical Demands
The physical activities listed below are representative of those that will be required on a regular basis to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For a 40 hour work:
Work involves lifting, pushing, pulling, loading or carrying 60lbs or more
Work involves moving/driving equipment or motorized golf carts
Work involves bending, squatting, stooping, scrubbing, pushing, pulling, stirring, reaching, lifting, sitting, and twisting
Work involves climbing or running
Work involves being outside or exposed to weather conditions over a long period of time
Work involves long periods of standing or walking

Grooming
All employees must maintain a neat, clean and well-groomed appearance per club standards. Professional business attire required.

Other
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. In addition, attendance at all scheduled training sessions and meetings is required.

Compensation
Competitive within the industry and commensurate with experience and qualifications.