Performance Gym Admin

The Lox is the state of the art fitness facility that offers Baseball development, boxing classes, perfromance classes and general fitness classes. We are growing and looking to hire a hard working, positive, friendly individual to join our Team to help with front of house day to day duties.

Job Description.:

Duties and Responsibilities:

• Provide exceptional customer service experience to all members, non-members and users of the facility
• Enrolling new members and assisting current members with their queries
• Greeting members and users of the gym as they come through reception
• Checking in members and verifying memberships
• Registering prospective members and guiding them to the correct person
• Providing information on classes and availability
• Handling questions about cancellation of membership
• Following up with former, current and potential members (leads)
• Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties
• Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre
• Serving customers, taking money for activities and accurately accounting or transactions at the end of each shift
• Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities
• Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times
• Handling telephone, text and email enquiries,
• Maintaining a clean and tidy environment, both behind and in front of the counter
• Recording classes and session for social media page
• Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the The Lox management team
• Work with Mindbody program (experience preferred but not necessary)

Additional Information/Skills:

• Must speak English, Spanish preferred
• Friendly and approachable with an outgoing personality
• Cooperative, positive and optimistic
• Excellent customer service skills
• Basic numeracy skills
• Ability to enjoy working with a diverse range of people
• Able to project self confidence in own abilities
• Able to prioritize work, handle pressure and take confident day-to-day decisions
• Ability to maintain a professional appearance and behavior
• Ability to communicate effectively in person, in writing and over the telephone

Job Type: Part-time

Pay: $11.00 per hour

Schedule:

• 4 hour shift

Ability to commute/relocate:

• Miami, FL 33172: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location