Telecommunications Coordinator

We are seeking a motivated individual to fill the role of IT Telecommunications Coordinator for the VA Dept of Transportation Central Office work location in Richmond, VA. This position will be renewed on July 1, 2024, with options for renewal at the end of each fiscal year moving forward. This is a contract position. An ideal candidate would be an individual who places a high priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results.

*Local candidates to the Richmond area**

*ALL interviews conducted ONSITE, NO exceptions*FIRST 90 DAYS ONSITE, NO exceptions**

*This engagement to be extended beyond 6/30/24, probably for 6-12 months**

Qualifications:

• Request, Order, and Inventory Management
  The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Track the order to completion and to ensure appropriate details are captured and entered into the asset management system.
• Experience provisioning wireless mobile devices such as smartphones, tablets, MiFi’s, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in-person interaction with customers to include device activation, configuration, troubleshooting, and support.
• Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.
• Experience administering a VOIP environment (provisioning devices, services, ordering, etc.)
• Have a basic understanding of circuits and network items for the purpose of ordering, tracking inventory, and reconciling billing on a regular basis.

The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.