Guest Service Agent

Mining Exchange Hotel & Spa

Guest Service Agent

About The Opportunity

Practice Hospitality is seeking an experienced and hands-on Guest Service Agent to join the team at the Mining Exchange Hotel & Spa.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care about our guests, each other and making every moment together enriching, fulfilling, and fun.

About The Hotel

Mining Exchange Hotel & Spa was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces and guestrooms are all newly renovated.

Job Role

Provide consistent and high-quality guest experiences that create amazing memories.

Responsibilities:

• Follow key control and guest privacy procedures with extreme scrutiny and dedication.
• When not busy with administrative tasks or guests; step out from behind desk and clean, organize, ensure furniture is in place, and chat with guests in the lobby, etc.
• Surprise and delight all guests with Hospitality, level of service, and ability to take a stay from great to Amazing.
• Follow all processes and ensure Front Office touchpoints, as well as hotel service standards, are being met.
• Curate lobby atmosphere by monitoring lighting, and music level, and assisting guests.
• Field all inbound hotel calls and direct them to the appropriate departments and team members.
• Handle all Incident Reports as needed.
• Understand all emergency and life safety procedures.
• Complete daily checklist and complete other duties as assigned.

Compensation: $17.00 hourly

Requirements

Education: Minimum of High School Diploma

Experience: No prior experience is necessary. On the job, learning is possible with an amazing attitude and willingness to learn.

Skills and Abilities: Ability to occasionally run, lift heavy objects, and push heavy carts, as well as stand for long periods of time.