Springs Orleans Server

Mining Exchange Hotel & Spa

Server

About The Opportunity

Practice Hospitality is seeking an experienced and hands-on Server to join the team at the Mining Exchange Hotel & Spa in Springs Orleans restaurant.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate, and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world, and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem-solving, and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A-game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care about our guests, and each other and make every moment together enriching, fulfilling, and fun.

About The Hotel

Mining Exchange Hotel & Spa was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces and guestrooms are all newly renovated.

Job Role

Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.

Responsibilities:

• Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed.
• Memorize menu items, recipes, and daily specials in order to answer questions and make recommendations to customers.
• Maintain cleanliness standards in the restaurant, wait station, and kitchen service area to have a clean, presentable, and attractive facility and to satisfy state and local health board requirements.
• Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receive proper payment from guests and ensure the accuracy of guest checks and methods of payment to safeguard customers and the company.
• Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, services, and facilities.
• Respond to customer inquiries and comments in person and on the phone by providing timely and knowledgeable information to provide quality customer service.
• Maintain a friendly, cheerful, and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Perform other duties as assigned, requested, or deemed necessary by management.

Compensation: $11.40 plus tips

Requirements

Education: High school education or equivalent experience.

Experience: Three - to six months in a food/beverage services environment or establishment.

Skills and Abilities: Must have vision and ability to clearly see computer printouts, and written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to grasp items in hand, and to balance and carry trays loaded with food and beverages. Able to read, speak, and understand English. Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time. Communicate information and hotel services to management, staff, and guests.