Customer Service Representative

The Mom Project is excited to partner with Rust-Oleum in their search for a Customer Service Representative. This is a hybrid setup with 2 days remote and 3 days onsite in Chicago, IL .
Rust-Oleum
Solving challenges is the very foundation of who Rust-Oleum is. After all, in the beginning, our founder, sea captain Robert Fergusson, didn’t particularly care about paint. When he founded our company in 1921, he just wanted to keep his ship intact and stumbled upon a valuable solution. Today, that discovery is Rust-Oleum Corporation.
The same passion that drove the Captain to spend his next few years creating the world’s first rust-preventative paint still drives us today. When we see a problem, we work diligently until we’ve perfected a solution, which has led to some of the most cutting-edge, durable, and innovative products in the industry. Our creative and talented team of over 3000 people across every corner of the world, help us remain the global leader in protective paints and coatings for both home and industry.
The Role
As our Customer Service Representative , you’re there to handle anything, good or bad, for sales representatives, distributors, and dealers that will keep orders on track and on time. The customer is everything at Rust-Oleum, and we’re here to take care of them. To thrive in this role, you must have some customer service experience and be willing to roll up your sleeves and take on new challenges.
As our Customer Service Representative, each challenge we encounter is a little different. Here’s what you can expect every day
Customers are our number one priority. You’ll learn our standards and make sure we meet them in each interaction
A team you can rely on. We trust each other to show up every day and on time
Access to a personal workstation containing any and all equipment to aid in the meeting of daily metrics
Required Experience
1-3 years of customer service/support experience
Strong Excel skills
SAP or other CRM experience an added plus
Sound communications skills
Grace under pressure
Ability to handle interactions in a diplomatic manner
Excellent problem-solving skills
Ability to multi-task with a sense of urgency
Familiarity with the use of PC systems for order placement, pricing, and distribution and to obtain information relative to customers, orders, and products
Experience with B2B customer support a plus
Perks/Benefits Information
From summer hours to adoption support, we provide best-in-class perks and benefits, including medical, dental, life and vision insurance, disability coverage, a pension plan, and a company-matched 401(k)—not to mention service awards, retiree bonuses, and flu shots. From big benefits to small, we take great care of our associates.
Medical, dental, and vision plans
Accidental Death & Dismemberment, Term Life Insurance, or Short-Term or Long-Term Disability Insurance
Flexible Spending Accounts
401(k) and pension plan options
LegalShield
EAP
Child adoption benefits
Atlas Learning and Development stipend
Mortgage Insider Program
Rust-Oleum is an equal-opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class