House Manager

Lead House Manager
Position Description

Reports to: Resident Care Director
Classification: Hourly, Full-time
Hours: 40 hours/week, including a few evenings and weekends
Work Location: Duvall, WA
Salary: $24.00-$26.00 per hour
Benefits: Comprehensive benefits package: Medical, dental, vision, FSA, HSA, term life, AD&D insurance, 403(b) plan, sick leave, 9 holidays, 4 personal days, 5 vacation days, employee assistance program.

POSITION SUMMARY:
The House Manager oversees the daily operation of the House community. While ensuring the safety of residents, this position serves as a source of spiritual, emotional, and relational support for residents. This job requires a self-motivated person who is passionate about our Mission. The House Manager must have excellent boundaries but also the ability to connect with people, motivating and inspiring them to achieve results. We are looking for a self-confident decision maker who can persevere in the face of adversity and also engage positively to impact individuals and groups. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is another key to achieving success in this position. We are looking for someone with strong initiative and self-direction and a sincere appreciation for people and how they are each uniquely motivated. This position also includes initiating projects and processes as we scale our organization to serve more homeless mom’s and kids. The position includes a variety of tasks and is dynamic and changing, so flexibility in working with each mom and kiddo is necessary. At its core, the position requires a motivated and motivating team player. Detailed below, the work includes overseeing the day-to-day safety and operation of the House, leading and training House Manager Assistant, House Volunteers, and resident Community Assistants. The successful candidate will have experience working with non-profit organizations, women who have experienced trauma, and volunteers. Additional trauma training and experience within the homeless community desired.

DUTIES & RESPONSIBILITIES:

• Maintain a safe community home environment through developing intentional relationships with residents & volunteers.

o Oversee site safety for residents on campus, including assisting visitor background checks and being a part of the on-call rotation for resident emergencies.
o Oversee regular, random, and appropriate drug testing for all resident adults to ensure safety holding residents accountable for sobriety.

• Oversee day-to-day operations of the House program, in accordance with our overall program goals working with The Resident Team to ensure appropriate communication, training, and support are provided to residents.

o Oversee the teaching and implementation of chores, room checks, and regular community meals in accordance with goals and methodology.
o Assist residents as requested in supporting the resolution of conflicts in accordance with goals and methodology.
o Assist new residents in getting settled in, answering questions about the program, and providing support as needed.
o Oversee resident celebrations, such as birthday parties and baby showers, collaborating with other staff as needed to execute the celebration well. Oversee the birthday closet and Diamond Dollar store with input from Manager and facilities.
o Oversee volunteer led activities when appropriate.

• Work with House Manager Assistant to ensure successful completion of their job requirements, and giving coaching, ongoing training, and performance feedback as needed.
• Model behaviors required of residents, including health in relationships including healthy boundaries.
• Maintain a high level of professionalism, communications, and confidentiality in interactions with staff, volunteers, and the general public.
• Maintain consistent documentation of resident interactions, in accordance with standards.
• Other duties as assigned by Resident Care Director.

REQUIRED QUALIFICATIONS:
Personal relationship with Jesus Christ and active in a Christian church.
Active listening skills, as well as oral, written, and interpersonal communications skills to facilitate effective interactions with residents, volunteers, and staff.
Sensitivity to the needs of working with diverse cultural and economic backgrounds necessary.
Strong boundaries necessary, and ability to remain neutral with residents who are upset.
Strong self-confidence, combined with compassion and deep desire to help others succeed required.
2 yrs. Social Services education and experience preferred.
2 yrs. Experience in trauma care preferred.
2 yrs. Experience managing volunteers preferred.
2 yrs. experience serving homeless individuals preferred.
A willingness and desire to contribute to the growth and success of an organization, with the ultimate goal of bringing glory to God.
Valid Washington state driver’s license and ability to travel to offsite meetings.

Background:
We are a Christian 501(c)(3) organization where homeless women and their children receive the help and resources they need to build lasting, healthy lives.
It is our policy to hire, promote, transfer, terminate and make all other employment-related decisions without regard to any employee’s race, color, sex, age, national origin, veteran status or disability or any other basis prohibited by law. As a religious organization, we are permitted, and reserve the right, to prefer employment on the basis of religion, per Title VII, Section 702-703, vs. Civil Rights Act of 1964. We believe that the effectiveness of this ministry is directly related to the depth and sincerity of commitment to Jesus Christ demonstrated by each employee. Therefore, each employee must be committed to the pursuit of a lifestyle, on and off the job, consistent with our mission, compatible with historical standards of morality and reflecting the message, mission and character of Jesus Christ.

Salary : $24 - $26