Case Manager

The case manager is responsible for coordinating client services. This includes evaluating client needs, prioritizing the level of service coordination, determining appropriate and cost effective services, tracking expense sand documenting outcomes. The case manager must also continuously monitor and evaluate services for quality. 

·       Demonstrate knowledge of NH Regs (He-M 503, 507, 521, 522, 525, 1001, 1201) and ensure compliance with regulations

·       Conduct and review assessments of client needs

·       Develop a Service Agreement including goals, objectives, methodology and timelines based on assessments

·       Monitor client services

·       Continuously review services, assessing appropriateness and progress toward goals and/or treatment

·       Ensure service delivery meets client needs in an appropriate setting with positive outcomes

·       Ensure services are provided in a cost -effective manner

·       Request revisions or adjustments in services as appropriate

·       Coordinate RFP process to create a new or different service provider as necessary

·       Prepare and maintain documentation

·       As necessary, assist clients to communicate his/her needs, desires and preferences

·       Develop proactive crisis planning

·       Negotiate service contracts with vendors that demonstrate quality services

·       Demonstrate an understanding of client budgets

·       Assist in decision making process related to vendor reimbursement issues

·       Research community organizations to reduce costs and increase client supports

·       Participate in Agency committees, teams, and work groups

·       Demonstrate competency in the use of the “accountable care concept.”

·       Other duties and responsibilities as assigned by supervisor

Requirements

·       Demonstrate knowledge of NH Regs (He-M 503, 507, 521, 522, 525, 1001, 1201) and ensure compliance with regulations

·       Conduct and review assessments of client needs

·       Develop a Service Agreement including goals, objectives, methodology and timelines based on assessments

·       Monitor client services

·       Continuously review services, assessing appropriateness and progress toward goals and/or treatment

·       Ensure service delivery meets client needs in an appropriate setting with positive outcomes

·       Ensure services are provided in a cost -effective manner

·       Request revisions or adjustments in services as appropriate

·       Coordinate RFP process to create a new or different service provider as necessary

·       Prepare and maintain documentation

·       As necessary, assist clients to communicate his/her needs, desires and preferences

·       Develop proactive crisis planning

·       Negotiate service contracts with vendors that demonstrate quality services

·       Demonstrate an understanding of client budgets

·       Research community organizations to reduce costs and increase client supports

·       Participate in Agency committees, teams, and work groups

·       Demonstrate competency in the use of the “accountable care concept.”

·       Other duties and responsibilities as assigned by supervisor

·       Bachelor’s degree preferred, consideration may be given to those with an Associate’s degree and a minimum of two years of work experience in human services

·       1 - 2 years of experience working in human services preferred

·       Demonstrate a commitment to The Moore Center’s values

·       Comply with all state, agency and department policies and procedures

·       Demonstrate a strong emphasis on customer service skills, both to clients and all staff

·       Ability to handle multiple tasks simultaneously while presenting a professional demeanor at all times

·       Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through 

·       Ability to work independently and as part of an inter-disciplinary team

·       Demonstrate creative, innovative thinking and problem solving

·       Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems

·       Demonstrate excellent verbal and written communication skills

·       Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software

 Note: Moore Center Services considers the ability to speak, read and write English to be essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities, and physical requirements essential to ensure the safety and well-being of the clients we serve. We may be able to consider alternate methods of accomplishing tasks to accommodate physical limitation(s) you may have. Notwithstanding, in an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

 All staff must adhere to the New Hampshire state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle, DCYF, OIG and Bureau of Elderly and Adult Services record checks that meet agency and regulatory standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal comprehensive auto insurance coverage of $100,000/300,000.

Benefits

We offer a competitive salary plus a comprehensive benefits package including:

• Medical and dental insurance
  

• Life insurance
  

• Short and long-term disability insurance
  

• Flexible Spending Account
  

• Paid time off
  

• 403(b) Plan (agency match of up to 4% after one year)