The Move Crew - Customer Service Representative

We are The Move Crew – a locally owned moving company based in Minneapolis, Minnesota. After our launch in 2015 as a one-truck and two-mover operation, we’ve grown steadily into an award-winning, top-rated moving company in the Twin Cities. Something we’ve accomplished by building on our reputation of being friendly faces in a world of grumpy movers and consistently delivering a five-star customer experience.

To carry on in our tradition of growth, we are in search of a new addition to join our sales team. This position will be responsible for customer communication, building estimates, booking jobs, and working to ensure every job results in a new fan of The Move Crew.

This position is primarily office-based, with potential for some travel within the Twin Cities metro throughout the week for on-site estimates (company vehicle available).

What we are looking for

• Strong verbal and written communication skills and adaptability.
• Excellent customer service skills - the ability to guide, educate, and understand the customer, build trust, address any initial questions or concerns, and lead customers to feel confident in booking.
• Confidence to initiate customer contact and comfort in asking for the sale.
• Confidence in their problem-solving and conflict-resolution skills.
• Maintain a positive attitude and contribute to a positive work environment.
• Must have reliable transportation and be willing to commute to NE Minneapolis.
• Ability to pass a criminal background check.
• Moving industry experience is a plus but not required, will train the right candidate.

What you will do:

• Guide customers through the estimate process and advise them on the services we offer that fit their needs.
• Provide accurate estimates based on the services needed.
• Provide exceptional customer service on all calls, email, and in-person communication.
• Cultivate strong relationships with our customers.
• Work towards making sure every customer experience is a five-star experience.

There is room for additional responsibilities based on eagerness and capabilities.

What we will offer:

• Base pay starting at $18 per hour, with potential for increases based on experience, performance, and added responsibilities
• Performance bonus
• Health & dental insurance with 50% employer contribution
• 401(k) with employer match
• Paid time off
• Paid training
• Weekly pay with direct deposit available
• Weekly office lunch

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Ability to Commute:

• Minneapolis, MN 55413 (Required)

Ability to Relocate:

• Minneapolis, MN 55413: Relocate before starting work (Required)

Work Location: In person