Front of House Manager

HOUSE MANAGER

Part-Time; Hourly

Reports to: Front of House General Manager

POSITION SUMMARY

The Music Hall, a vibrant and active arts and culture nonprofit performing arts organization, seeks an energetic and personable person to join the Front of House team as a House Manager.

This role is key in helping to execute the run of the show for the audience including overseeing safety, providing necessary accommodations, and delivering a first-class customer service experience, before, during, and after the show.

Producing 300 live events annually, this role will be incorporated into all Music Hall’s locations to include shows and events taking place at the Historic Theater (900 seats), Lounge (115 seats), and the new Member’s Club (75 seats) opening in April 2024.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in supervising logistics for all front of house guest-related services at live events to include:
• Customer Service: Overseeing services provided by Music Hall volunteers to include but not limited to ushers, ticket scanners, coat check, elevator access, greeters, etc.; assist guests and artists in answering special requests and resolving problems as necessary; deliver high-touch customer service to all patrons while recognizing donors, members, and stakeholders as such.
• Guest & Staff Safety: Implementing and leading emergency procedures for guest, volunteer, and staff safety to include full evacuation of a venue when it is deemed necessary; assisting and reporting with any medical issues that arise; assist with helping guests that require accommodations into the theater safely and securely.
• Show Operations: Reconcile end-of-night artist merchandise count; regularly communicates over headset with other key departments including production and box office, to ensure all pertinent information on shows is accurate and up to date; manages the maintenance and cleanliness of all areas where food and beverage is served while complying with guidelines provided by the City of Portsmouth and State of NH Health Inspectors; reports any malfunctions and safety concerns in all venues to the Facilities Department; sets-up and restocks supplies and materials for concessions, restrooms, and inside the theater.

QUALIFICATIONS

• High School Education
• 3 years of guest-service experience (theater preferred, but restaurant/hospitality accepted)
• Excellent patron relations skills to include strong verbal communication and decision-making ability
• Must possess a professional and courteous demeanor in all situations

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid training

Experience level:

• 2 years

Shift:

• Night shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Portsmouth, NH 03801: Relocate before starting work (Required)

Work Location: In person