Associate Product Manager, Digital Content

COMPANY OVERVIEW For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.   Position Summary: The Neiman Marcus Product Management Team is looking for a skilled Associate Product Manager who is passionate about advocating for the customer, has excellent product instincts, a passion for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo. The candidate will partner closely with our Enterprise Content Management team focusing specifically on multi-channel content enhancements, content configurations and content distribution. The Associate Product Manager provides key support to the product team by facilitating investigation, analysis, review and documentation of business features and functionality of NMG websites & supporting systems. The APM will be responsible for organizing and leading feature kickoffs and writing user stories for new features as well as existing feature enhancements. The analyst will also serve as a product expert on the team and will be responsible for data analysis and insights that will be used to drive optimizations.

Qualifications:

Key Responsibilities: - Developing subject matter expertise in the product area from both internal and external points of view - Partnering with product owners and other business stakeholders to understand evolving business needs and customer impacts - Gather and document business requirements for user stories and partner with the product team to create user flows, use case scenarios, iteration planning boards and other necessary artifacts - Perform data analysis on key product metrics to quickly understand customer interaction and areas of opportunity - Create feature overview decks and training materials and present them to stakeholders - Triage and troubleshoot complex user-reported system defects specifically related to content configuration and display - Assist QA team in understanding requirements and ensure that proper testing is done - Coordinate functional and user acceptance testing by executing the testing strategy, scheduling resources and tracking test performance Qualifications: - Excellent attention to detail and quality of work - Strong verbal and written communication skills - Strong organizational skills to assist in managing multiple projects and tasks - Fundamental understanding of API’s and Services - Ability to multi-task, working independently and to collaborate with cross functional teams - Proficient in MS office tools and JIRA Education & Work History Requirements: - Minimum of 2 years of eCommerce experience in an associate product manager or business analytics role including: process definition, management and monitoring, release management, web experience, database, XML, XSL and/or requirement definition. - Preferred previous CMS (Content Management System) and DAM (Digital Asset Manager) experience - Proven analytical/technical aptitude evidenced by 2 or more years of successful experience in a quantitative role - Previous retail or eCommerce experience. - Bachelor degree in IT, Computer Science, business or other related field