Receptionist

Job summary

An exciting opportunity has arisen for a part-time receptionist to support the work of the Cancer Research Cluster Administration Team.

The team develops new and innovative treatments across a range of solid tumour and haematological cancers. We work as a close team of doctors, nurses and support staff based on Ward 11 at the Freeman Hospital.

The post holder will be mainly patient facing and would work on Monday, Tuesday and Thursday.

The role involves variety and urgent ad-hoc demands. The post holder must be able to multitask and possess excellent communication and time management skills.

Previous administration or NHS experience is preferred but not essential, as full training will be given. The ability to work independently and follow policies and procedures is essential.

The successful candidates will be able to demonstrate excellent flexibility and have an organised approach to work.

• 22 Hours 30 Minutes / Week (Monday, Tuesday and Thursday)
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

Main duties of the job

To greet and ensure all patients coming to Ward 11 are processed efficiently and accurately using the Trust e-record system.

To provide front line reception / ward clerk duties, answer telephone, email and face to face queries from health professionals, patients, relatives and members of the public.

Liaise closely with the nursing and medical team to ensure smooth patient pathway.

Book interpreters, porters, taxi, meeting rooms

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients.

We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

• To provide and maintain an efficient and effective reception service.
• Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
• Ensure case notes are available for out-patient clinics.
• To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc)

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS method of payment is a salary deduction from your first months pay.

Person Specification

SKILLS

Essential

• oGood communication and interpersonal skills
• oEffective organisation and time management skills
• oKeyboard skills

Desirable

oIT skills

EXPERIENCE

Desirable

oPrevious experience working with the NHS

QUALIFICATIONS

Essential

oGood standard of English, grammar, punctuation and spelling at GCSE or equivalent level

Desirable

• oECDL computer qualification

Last updated : 2024-05-16