Case Manager

The One Poineer insurance LLC is one fo the fastest growing companies in the industry. Due to an urgent need for our business growth, we'd like to offer an opportunity for our case manager position. Join us today and schedule your interview with us!

Key Responsibilities (Included But Not Limited To)

· Act as a point of contact for escalated Insurance agents' issues, ensuring timely and effective resolution.

· Collaborate with internal departments and external insurance agents' to enhance communication and workflow efficiency.

· Build and maintain strong relationships with key insurance agents to support the success of case management initiatives.

· Develop and maintain comprehensive reports and metrics related to case management performance.

· Analyze data to identify trends, areas for improvement, and opportunities for operational enhancement.

· Present findings and recommendations to senior management to drive strategic decision-making.

· Leverage technology and software systems to optimize case management processes.

· Identify opportunities for automation or integration of tools to enhance efficiency.

· Lead or contribute to projects aimed at improving systems and tools used in case management.

Qualifications and Skills:

· Bachelor's degree in a relevant field (e.g., Business Administration, Management).

· Excellent organizational and problem-solving abilities, with a focus on process improvement.

· Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments.

· Proficiency in using relevant software(Microsoft Office) and tools for case management and reporting. Must be Fluent in both Chinese and English.

责任描述（包括但不限于以下内容）

· 充当升级的保险代理问题的联络点，确保及时有效地解决。

· 与内部部门和外部保险代理合作，增强沟通和工作流程的效率。

· 建立并保持与重要保险代理的良好关系，以支持案件管理方案的成功。

· 编制并维护与案件管理绩效相关的全面报告和指标。

· 分析数据，识别趋势、改进领域和运营增强的机会。

· 向高级管理层展示发现和建议，推动战略决策。

· 利用技术和软件系统优化案件管理流程。

· 发现自动化或工具集成的机会，以增强效率。

· 领导或参与旨在改进案件管理中使用的系统和工具的项目。

资格和技能：

· 相关领域（例如，工商管理，管理学）的学士学位。

· 出色的组织和解决问题能力，专注于流程改进。

· 出色的沟通和人际交往能力，能够有效跨部门合作。

· 熟练使用相关软件（微软办公软件）和工具进行案件管理和报告。必须精通中英文。

Job Type: Full-time

Salary: $3,500.00 - $4,000.00 per month

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $3,500 - $4,000