Scheduler

Summary & Objective

Below is a summary and overall objectives of the job. This section describes the primary purpose of the position.

Essential Functions

Below is a list of the essential functions of the job truly necessary or required to perform the job, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties as assigned may be required.

• Maintain procedure schedule for providers
• Maintain and process orders
• Verify procedure benefits and authorization requirements
• Contact insurance carriers to obtain prior authorization as required via phone, fax, or insurance portal, then load authorizations/referrals in EHR
• Load authorizations/referrals in case management within Centricity
• Inform provider and patients of status and of authorization denials
• Schedule procedures in office or off-site facility
• Prepare booking sheets
• Provide patient with pre and post procedure instructions
• Retrieve and return voicemails/emails within four business hours
• Import records and authorizations into the patient’s chart
• Audit procedure schedule daily
• Collect deposits for procedures scheduled

Education

The following formal education is required and/or preferred for the job.

Required:

• High School Diploma or Equivalent

Certificates, Licenses and Registrations

Below is the list of required and/or preferred certificates, license and registrations for the job.

• N/A

Experience & Skills

Below is the list of required and/or preferred experience, knowledge, skills, and abilities for the job.

• Minimum of three years’ experience in referrals and authorizations
• Proficient in Centricity
• Knowledge of CPT, ICD-9, and ICD-10 codes
• Knowledge of insurances
• Good understanding of managed care referral and authorization process
• Knowledge of medical terminology/abbreviations
• Good computer skills
• Good written and oral communications skills
• Good customer service skills
• Solid organizational skills
• Ability to multi-task

Supervisory Responsibility:

• N/A

Work Environment

Below is a description of working conditions and the working environment such as the noise level, inside or outside, or other factors that will affect the person’s working conditions while performing the job.

• Standard Office Environment

Physical Demands

Below is a list of the physical demands of the job, including bending, sitting, lifting, driving, general office activities, manual dexterity, and vision and the number of hours required to perform the task.

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times.

Please note, this job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.