Medical Assistant

Job Title: Medical Assistant

Department/Location: Operations

Reports to: Practice Manager/Supervisor

FLSA Status: Non-exempt

Direct Reports: n/a

Position Summary

The Medical Assistant is a key role in our practice. They create a strong first impression for our patients and ensure they feel cared for by our practice. They prepare a patient for the doctor's evaluation and assists clinical providers with patient examinations by obtaining and documenting vital signs, past medical and social history and updating electronic medical records (EMR).

Duties and Responsibilities

The duties include, but are not limited to:

· Assist professional nursing staff by providing direct patient care. Prepares charts, takes temperature, pulse, performs screenings, blood pressure and respiration and other duties as assigned.

· Assist physicians by maintaining practice workflow, organizing exam rooms, maintaining, and ordering supplies, screening patient requests and other duties as assigned such as blood draws, POC testing as directed by Provider.

· Follows instructions closely and reports observations and symptoms indicative of the patient’s reactions to treatments and patient complaints.

· Responsible for workflow in practice to ensure timely appointments and decreased wait-times to see Provider.

· Assist in scheduling accurate initial evaluations, follow up appointments and cancellations.

· Initiates all appointment reminder calls in a professional and courteous manner, projecting appropriate language and tone of voice.

· Demonstrates effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care.

· Prioritizes duties and responsibilities and completes them accurately and in a timely fashion.

· Maintains confidentiality and demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.

· Obtain and enter patient history, chief complaint, and update the medication list into the electronic medical record.

· Maintains compliance with legal requirements, HIPAA, OSHA, and company policies.

· Assisting with other office duties including answering phones, faxing, filing, etc.

· Keeps supplies ready by inventorying stock, placing orders, verifying receipt, sorting, and storing.

· Restocking exam/procedure rooms.

· Maintains safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations

· Help answer phones, filing, greeting patients and any other administrative task. Maintains infection control/safety guidelines and confidentiality policies.

· Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies

· Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

· Performs miscellaneous job-related duties as assigned

Qualifications or Education, Training and Experience

· High School Diploma/GED with 10 years of medical office experience required

· Two year degree from accredited Medical Assistant program with certification preferred

· Familiar with Patient Care

· CPR certified

· Experience on EHR and EMR systems, Athena preferred

· Knowledge of pre-authorizations and referrals

· Completed an accredited Medical Assistant Program

· Obtain certification in 90 days

Knowledge and Skills/Expected Competencies

• Ability to clearly communicate medical information to professional practitioners and/or the general public.

· Ability to maintain confidential information

· Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work.

· Dependable, with strong work ethic and extremely high degree personal integrity.

· Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.

· Helpful and constructive view of working with others to achieve positive outcomes.

· Taking responsibility and being accountable for your own actions

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Wellness program

Medical specialties:

• Orthopedics
• Pediatrics

Work setting:

• In-person
• Office

Application Question(s):

• What is your desired hourly wage for this position?

Experience:

• medical assistant: 1 year (Required)
• EMR systems: 1 year (Required)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: In person