Garden Center Manager

The Garden Center Manager at TPG - The Plant Gallery is responsible for the day-to-day operations of the garden center, including managing staff, maintaining inventory, ensuring plant health, and providing excellent customer service. They are also responsible for achieving sales targets and promoting the center's products and services.

Key Responsibilities:

1. Staff Management:

- Recruit, train, and supervise a team of garden center staff, including sales associates, horticulturists, and support personnel.

- Schedule and delegate tasks to ensure efficient and effective store operations.

- Provide ongoing training and support to staff for plant care, customer service, and sales techniques.

2. Inventory Management:

- Maintain appropriate levels of inventory, including plants, gardening tools, fertilizers, and other related products.

- Monitor product quality and order new stock as needed.

- Ensure accurate record-keeping of inventory levels and sales data.

• There are supportive roles in place to work with and help this responsibility (operations manager, inventory personel)

3. Plant Care:

- Oversee the care and maintenance of all plants within the garden center to ensure their health and appearance.

- Implement appropriate watering, fertilizing, and pest control procedures.

- Educate staff and customers on plant care and horticultural best practices.

4. Customer Service:

- Provide excellent customer service by assisting customers with plant selection, gardening advice, and product information.

- Handle customer inquiries, complaints, and returns professionally and efficiently.

- Create a welcoming and informative shopping environment.

5. Visual Merchandising:

- Design attractive and appealing displays to showcase products.

- Ensure the garden center is well-maintained, clean, and organized.

- Implement seasonal decorations and promotions.

• This could potentially be its own position under the Garden Center manger. TPG currently has a Boutique Visual Merchandiser.

6. Sales and Marketing:

- Develop and implement sales strategies to meet or exceed revenue targets.

- Create and execute marketing campaigns to attract new customers and retain existing ones with the help of the Marketing Director.

- Collaborate with suppliers and negotiate favorable terms for product sourcing.

7. Budget and Financial Management:

- Prepare and manage the garden center's budget, including expense control and profit analysis, with the help of the CEO.

- Monitor financial performance and identify areas for improvement.

8. Health and Safety:

- Enforce safety and security protocols for staff and customers.

- Ensure the proper handling of chemicals and hazardous materials in compliance with regulations.

Qualifications:

- Bachelor's degree in Horticulture, Plant Science, Business, or a related field (or equivalent experience).

- Proven experience in garden center management or a related retail environment.

- Strong knowledge of horticulture, plants, and gardening products.

- Excellent leadership and interpersonal skills.

- Sales and customer service experience.

- Strong organizational and time-management skills.

- Knowledge of inventory control and budget management.

- Proficiency in computer and point-of-sale systems.

- Familiarity with safety and environmental regulations.

A Garden Center Manager should be passionate about gardening, knowledgeable about plants, and skilled in retail management to create a successful and thriving garden center. This role requires a balance between horticultural expertise and business acumen.

Job Type: Full-time

Pay: $16.18 - $24.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Horticulture: 3 years (Required)

Work Location: In person