Director of Front Office

Job Overview:
We are seeking a skilled and motivated Front Desk Manager to join our team. As a Front Desk Manager, you will be responsible for ensuring exceptional guest experiences and managing the daily operations of the front desk. This is a key role in our hotel, where you will oversee guest relations, manage the front desk staff, and ensure smooth operations.

Duties:
- Manage and supervise the front desk staff, including training, scheduling, and performance evaluations
- Ensure excellent customer service by greeting guests, addressing inquiries, and resolving any issues or complaints
- Oversee guest check-in and check-out processes, ensuring accuracy and efficiency
- Coordinate with other hotel departments to ensure seamless guest experiences
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Handle cash transactions and maintain accurate records of financial transactions
- Assist with night audit procedures as needed
- Monitor and respond to guest reviews and feedback on online platforms
- Implement and enforce hotel policies and procedures to ensure compliance

Skills:
- Previous experience in hotel or hospitality management is preferred
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems and other office equipment
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with strong organizational skills
- Ability to handle difficult situations with professionalism and tact
- Multilingual skills are a plus

We offer competitive pay rates and benefits for this position. If you are passionate about providing exceptional guest experiences and have the necessary skills to excel in this role, we would love to hear from you.

Please note that all positions at our company are paid positions.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evenings as needed
• Holidays
• Monday to Friday
• Nights as needed
• Rotating weekends

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 3 years (Required)

Ability to Commute:

• Wyoming, RI 02898 (Required)

Ability to Relocate:

• Wyoming, RI 02898: Relocate before starting work (Required)

Work Location: In person