Patient Accounts Representative

We are, and always will be, dedicated to improving the health of Native Hawaiians and all of the people of Hawai‘i.

The Queen’s Health System began with a single hospital in 1859 founded by Queen Emma and King Kamehameha IV to provide health care and healing. We now have four hospitals and more than 70 preventive, specialty health care locations and labs throughout the Pacific region.

Our caregiver team includes more than 8,000 employees and over 1,400 physicians networked throughout Hawai‘i and the Pacific Basin.

We’re collaborators who care. We listen to and learn from each other to ensure that our patients benefit and our communities blossom.

If this sounds like an ideal place for your career to grow, we hope you’ll join our ‘ohana!

I. JOB SUMMARY/RESPONSIBILITIES:

• Follows-up on payment with insurance payers and patients on outstanding accounts.
• Expedites larger dollar accounts to ensure prompt payment. Monitors to ensure all insurance are billed in a timely manner.
• Identifies, posts and/or audits payments to ensure QMC has received correct/expected payment from payers in accordance with contract terms. Processes correspondence received from payers and patients.
• Responds to patient and insurance inquiries promptly and courteously.

II. TYPICAL PHYSICAL DEMANDS:

• Standing, sitting, walking, seeing, hearing, speaking, finger dexterity, repetitive arm/hand motions and gripping of an object.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:

• High School diploma or equivalent.

B. EXPERIENCE:

• One (1) year recent experience as Patient Accounts Representative, preferably in an acute care facility, demonstrating knowledge of Medicaid, Medicare, Third Party payer requirements, SNF/ICF, ICD-9 and DRG’s. An associate’s or bachelor’s degree in business administration, finance, accounting or healthcare related field and/or completion of a healthcare administration billing and coding program may be substituted for one (1) year experience as a patient accounts representative.
• Experience and/or background to demonstrate effective written and verbal communication skills in English.
• Experience with Windows applications, such as Word, Excel, etc., with demonstrated proficiency in using a mouse and keyboard.
• Experience to demonstrate knowledge of medical terminology.
• Experience with computer based applications, SMS and/or EPIC systems preferred.

Equal Opportunity Employer / Disability / Vet

Job Type: Full-time

Pay: $23.02 - $27.28 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work setting:

• Office

Ability to Relocate:

• Honolulu, HI 96813: Relocate before starting work (Required)

Work Location: In person