Business Operations Assistant

Overview:

The Business Operations Assistant ensures the accuracy, propriety, and timeliness of all financial data and reports maintained and prepared for Territory A, supporting over 5,000,000 square feet in 60 buildings with over 360 tenants. Daily communication includes the Senior Business Operations Manager, Property Managers, Assistant Property Managers, Property Administrators, Engineering staff, vendors, tenants, and Corporate Accounting. Interface as needed with Territory Vice President, Directors, Associate Directors, Accounting Staff, Corporate Asset Management, and Lease Administration.

Responsibilities:

Accounts Receivable:

• Closely monitor and maintain a list of delinquent tenant receivables and follow up with tenants and local property management teams
• Update and prepare the AR watch list monthly
• Update reports for tenants with past due balances over $100k
• Prepare, review, and send tenant statements
• Assist with the preparation of and distribution of demand letters to delinquent tenants
• Contribute to the maintenance of positive tenant relations by professionally assisting with tenant questions relating to accounts receivables, especially as related to bill backs
• Assist Senior Business Operations Manager with submitting early terminations, write-offs, miscellaneous tenant refunds, and security deposit refunds

Accounts Payable:

• Assist the AP/AR team in resolving payable issues with vendors
• Coordinate with local Real Estate Services team when assistance is needed

Accounting:

• Assist with the review and preparation of monthly accruals
• Assist with preparation of budget submission and supporting analysis for presentation
• Assist with the review and approval process of annual tenant escalation reconciliation and escrow packages and letters
• Assist with the preparation of responses and coordination of backup for tenant-requested financial audits
• Assist with the preparation of information and support necessary to set up new capital jobs

General:

• Maintain timeliness and integrity of all property financial information
• Comply with company policies and procedures and demonstrate a high degree of accuracy and attention to detail
• Assume additional responsibilities as delegated by Senior Business Operations Manager, Directors, Associate Directors, Property Managers, and Vice President
• Act as a team member with all RMR employees, demonstrating initiative and leadership skills
• Provide back-up to Property Administrator/Assistant Property Manager for answering phones, facilitating work orders, and greeting guests, as necessary.

Requirements:

• Bachelor’s Degree in Accounting or related field.
• One to two years of experience in a Real Estate or Property Management related position.
• Intermediate to Advanced proficiency with Microsoft Office (Excel, Word and Outlook) and other Windows applications.
• Strong Proficiency with Property Management/Accounting software (preferably Yardi and Argus).
• Exceptional verbal, written, and organizational skills.
• Ability to work in a fast-paced, collaborative, and results-driven environment.
• Strong work ethic and demonstrated history of reliable work record.
• Ability to keep information strictly confidential.
• Must be able to handle multiple projects and changing priorities.
• Must have strong customer service orientation, be a hard worker, be self-motivated, deadline sensitive, and be a team player.
• Computer and Communication skills assessment will be administered.

Company Overview:

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.