Learning Community Experience Specialist: Lagos

Are you interested in working with communities delivering exceptional experiences? Would you describe yourself as a highly structured individual with fast learning abilities?  Are you highly collaborative with a knack for thriving in cross-functional duties? Does the prospect of supporting the development of a large-scale, highly innovative enterprise excite you?

Sounds exciting? Read on …

ABOUT THE AFRICAN LEADERSHIP GROUP

We are building the fastest-growing pool of technology talent in the world. Through our talent agency, The Room, we represent a top-tier group of mid and senior technology professionals from around the world. Through Holberton - a Silicon Valley software engineering school - we are shaping the next generation of software engineers in over 60 countries. With the strength of our ecosystem, we bring together teams that can execute our client's boldest dreams by implementing powerful technologies and supporting them to continuously innovate and stay ahead of the curve. We do hard things!

With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we are reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai). We are acquiring several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.

ABOUT ALX 

Our mission at ALX is to select, engage, and connect talented young leaders to work opportunities. The team is at the forefront of promoting the global ALX and ROOM brands and value proposition to a local audience, employing creativity and passion to advance our skill development programs, selecting and engaging exceptionally talented youth, and building relationships with local and global employers to place talent. Currently, there are over 2,000 young leaders enrolled in ALX’s skill development programs, and this number is expected to considerably grow.

We are a radically empowered team that aims to build, nurture, and scale a thriving local community of talented youth that will catalyze powerful and transformative experiences among themselves and other mission-driven members. In the pursuit of our mission, we encourage autonomy, creativity, and experimentation. We embrace risks and failure. We seek those that have a beginner’s mindset, are lifelong learners, thrive in uncertain circumstances and uncharted territory, and have a deep passion for youth engagement.

ABOUT THE ROLE

ALX trains high-performing young talent in our various tech programs and fosters a thriving community that catalyzes transformative shared experiences among this talent. In 2023, ALX is transitioning from a fully online program to a blended program that combines online course content with in-person, on-site learning. This includes peer-to-peer support, in-person assignments, group work, technical mentorship, and events. This blended approach is expected to lead to better learning outcomes and stronger relationships among learners. To make this a reality, ALX will be opening its own tech hubs in multiple cities from April 2023.

The Learning Community Experience Specialist will be responsible for designing and implementing a comprehensive strategy that strengthens our blended learning program through the design and implementation of in-person experiences to foster learning and community. He/she will be responsible for managing learning and community-building activities while modelling project management leadership and driving a culture of excellence. The Community Experience Specialist will work closely with cross-functional teams such as the Central Learning team to ensure activities are aligned with the organization’s goals, manage budgets, and deliver against key performance indicators. The Learning Community Experience Specialist will be the driving force behind creating a hybrid and interactive environment that delivers measurable impact, reporting directly to the General Manager. 

The Learning Community Experience Specialist’s responsibilities will include but are not limited to:

Experience design and execution: this role is responsible for creating and implementing a comprehensive strategy that provides in-person learning and community experiences that drive student retention. This involves setting goals and objectives for the community and continuously refining the strategy to remain relevant and effective. The Learning Community Experience Specialist must stay up-to-date with the latest industry trends and best practices, continuously seek out new and innovative ways to enhance the community experience, keep track of the evolving needs and expectations of the community, and drive innovative experimentation to create an exceptional experience for members.

Metrics and Reporting: this role is responsible for developing and implementing metrics to track and measure the success of community engagement and retention initiatives. This includes ensuring consistent data collection and reporting practices, analyzing data to identify trends and insights, presenting findings and recommendations to the leadership team, and continuously developing and refining performance indicators to ensure they accurately reflect the impact of community initiatives."

Event design and execution: this role plans, executes, and evaluates events that meet learner needs and align with the brand and culture of the tech hubs. It includes ideating and designing events, managing budgets, coordinating with vendors, marketing, managing events on-site, and building relationships with stakeholders. Staying current with industry trends and evaluating event success is key to ensuring ongoing relevance and success.

Learner engagement support: this role is responsible for providing a welcoming and supportive environment for learners, assisting them with technical and non-technical questions, collaborating with internal teams, troubleshooting issues and responding to queries, providing guidance and support, staying up-to-date with technology, creating and maintaining knowledge resources, and building relationships with learners and stakeholders. 

Content Creation: this role develops high-quality content in various forms, including social media, collaborates with internal teams, measures success, builds relationships, ensures compliance with guidelines, and adapts to new initiatives. The focus is on creating engaging and informative content that aligns with the organization's values and industry best practices and resonates with the hub’s audience both on and off social media platforms.

ROLE REQUIREMENTS

• A minimum of 5 years of professional experience in any field; experience with project management, events activation and coordination, youth engagement, and community service a plus
• A bachelor’s degree in any field with an excellent academic record
• Experience in designing experiential learning experiences 
• Fluency in English (verbal and written); knowledge of other local languages a plus
• Relationship-driven: highly skilled communicator with a strong customer service focus and desire to do what’s best for our customers at all times  
• Attention to detail: to ensure you deliver the best customer experience and promptly follow up on all the information they need
• Excellent communication and presentation skills: you can effectively articulate and communicate ideas both verbally and in writing
• Interpersonal skills: you have a collaborative mindset and can work well with others
• Humility and openness to feedback: you are always looking to learn and have an insatiable curiosity and hunger to grow
• Innovativeness and creativity: you have a tendency to use your imagination to create or introduce something new or different in any situation

This role is a hybrid position based in Lagos, Egypt.