SAFEline Advocate

SAFE Alliance seeks a SAFEline Advocate for the Community Services Program in the SAFEline department. The primary responsibilities of the SAFEline Advocate is to provide crisis intervention and referrals to survivors of sexual and domestic violence, child abuse, stalking and human trafficking and others in need during assigned shift. Occasionally provides parenting support and resources as needed and always in a calm, caring, non-judgmental, supportive response to clients.

SAFE Alliance:

The SAFE Alliance exists to stop abuse for everyone by serving the survivors of child abuse, sexual assault and exploitation, and domestic violence. We are dedicated to ending violence through prevention, advocacy, and comprehensive services for individuals, families, and communities that have been affected by abuse.

In the past two years, our community outreach and education has provided over 400 trainings to over 7,000 community members. Our various housing and shelter programs have provided over 46,000 nights/days of care and served over 3,000 youth and adults directly affected by abuse. We have provided over 10,000 callers/chats/texts, walk-in advocacy and crisis interventions or face-to-face emotional support through our 24/7 confidential SAFEline.

No matter what your role at SAFE Alliance you will make a difference, because together we can Stop Abuse For Everyone.

Position Details:

We are looking for one person to work on a part-time, non-exempt basis for an hourly salary of $20.00 dependent upon experience. The work location will be based out of our Grove Blvd. Campus in the East Austin area. This position will include some travel and will allow for remote/hybrid work which requires you to come to SAFE for training. We cannot employ anyone that resides out of the state or Austin/Central Texas metroplex region. The position also requires access to a private home workspace with high speed secured home internet network at least 300mbps.

Perks and Benefits of Working at SAFE Alliance*:

• Employee Only: Health insurance, short-term disability, and life insurance are employer paid with an option to purchase additional dependent coverage.
• Eligibility for Paid time off accruals of up to 15 days a year prorated based on hire date and hours worked.
• 8 standard paid holidays throughout the year.
• Depending on your date of hire, up to 4 Personal Holidays are granted to use at your preference throughout the year.
• A comprehensive voluntary benefits plan that includes dental, vision, flexible spending, and various insurance programs including pet insurance.
• 403(b) retirement plan with an ability to contribute immediately. You can earn an employer match of 100% up to 1% of your pay and a discretionary contribution of 2% of your pay whether you contribute to the Plan, after one year of eligible service.
• SAFE Alliance benefit plans are effective the first day of the month following thirty days of continuous employment.

• Benefit plans and benefit start dates are prorated based on date of hire and hours worked. Eligibility in employer paid benefits, paid time off and holidays are dependent upon full-time employment status and/or hours worked and may be subject to change.

Required Qualifications:

• A high school diploma or high school equivalency, such as a General Educational Development (GED) from a program recognized by the Texas Education Agency (TEA), the Texas Private School Accreditation Commission (TPSAC), or other similar educational entity from another state; or documentation to verify high school equivalency from home schooling is required.
• One year of relevant work or volunteer experience dealing with behavioral/social services, customer service, direct medical client support, legal advocacy, law enforcement is required.
• Knowledge or background in the topics of sexual assault, domestic violence, poverty, disability, stalking, human trafficking, and child abuse preferred.
• One year of experience providing crisis intervention and the ability to problem-solve and diffuse crisis under pressure strongly preferred.
• One year of experience with hotline or chat services on multi-line telecommunication services strongly preferred.
• Experience successfully navigating between different information systems, tech platforms and working with remote teams.
• Excellent communication skills with the ability to respond to clients in a constructive, supportive, and non-judgmental manner, build strong client relationships, rapport and deliver client-centric solutions.
• Ability to complete thorough, accurate and professional documentation of chat and hotline interactions, all necessary paperwork and documentation for shelter admissions and documentation needed to ensure quality service provision.
• SAFEline staff, participate in the shelter holiday rotation schedule, which entails working the week of Thanksgiving or Christmas or New Year's Eve holidays except for the day of the actual holiday.
• Pass all required criminal history background checks (including an FBI fingerprint check if applicable), as well as a pre-employment drug screen and TB test, if applicable.
• All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.

Application Information and Instructions:

• We do NOT accept applications or resumes via email.
• Applications will be accepted until positions are filled. You will be contacted via email regarding the status of your application weather you have been selected or not to move forward in the process.
• All new employees regardless of status will be required to start their employment on either the 1st or 16th of the month.
• All employees will be required to attend a three-day new employee orientation that is held both in-person and virtually the first three days of the month.