Contact Center Representative

Become part of the dedicated Call Center team at The Salvation Army! Together we can continue serve and impact our local community. We are hiring for a Part-time Contact Center Representative at our Command Center Office in Carson, CA. Great opportunity to get improve your customer service and communication skills while contributing to the success of our Adult Rehabilitation Program. If you are friendly, hard- working, accountable and enjoy helping others apply online to Salvation Army now!

As our enthusiastic Donor Service Representative, you will be responsible for (but not limited to):

• Ability to work with independence to resolve Supporter requests for First Contact Resolution.
• Ability to complete multiple tasks concurrently
• Utilize effective oral and written communication skills to produce an excellent experience with every Contact
• Receive inbound omnichannel contacts from current and potential supporters, providing an exceptional donor experience.
• Answer questions and assist in the resolution of supporter questions and issues.
• Complete outbound campaign contacts to Omnichannel markets
• Provide timely and accurate responses to supporters using preferred communication channel(s), email, text, chat, phone, etc.
• Actively participate in all Contact Center training as required
• Achieve or exceed key performance metrics Quality Assurance requirements
• Originate relationship and correct applications for vehicle donations, The Salvation Army Office of Family Services of Orange County, and other TSA Program.

Qualifications to be considered for this position:

• High School Diploma or GED is required
• Ability to communicate with excellent written and oral skills.
• Ability to comprehend and ask qualifying questions to uncover concerns and resolve supporter issues.
• Required Typing Speed of 40 WPM
• Required to pass typing, spelling, and reading comprehension test
• 1-2 years of work experience in customer service preferred
• Bilingual (English/Spanish) preferred.

Physical Demands:

• Ability to sit, walk, stand, bend, squat, climb, kneel or twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift up to 25 lbs.
• Ability to perform various repetitive motion tasks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)