Mobile Outreach Case Manager-Addiction Specialist

THE SALVATION ARMY

North and Central Illinois Division – Harbor Light

POSITION DESCRIPTION

POSITION TITLE: Mobile Outreach Case Manager-Addictions Specialist

LOCATION/DEPT: Harbor Light

REPORTS TO: Director of Community Social Services

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RFT

DEPARTMENT MISSION

To provide leadership using policies, procedures and available systems to support the Harbor Light Center in meeting the mission of The Salvation Army.

PROGRAM/CLIENT ENVIRONMENT

The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors. When this occurs, employees are to respond within the context of the treatment environment of the site. Employee conduct (actions, dress, etc) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.

OUTCOMES

This position will provide outreach, assessment, information, referrals and direct service to the homeless population who come to the Mobile Outreach Unit.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assessments are provided of the client's needs to determine appropriate services. Information and assistance is provided in finding solutions to their homeless situation. Referrals to an appropriate service or agency are made if applicable.

• Direct assistance in handing out clothing vouchers, coat vouchers, blankets, etc is given as available.

• Clients with substance abuse issues are assessed for proper treatment.

• Relationships are established with a variety of community agencies to find services appropriate for the needs of the clients.

• Interacts with the homeless population served by the Mobile Outreach Unit to initiate and build relationships.

• Assists with set up and clean-up of the Mobile Outreach Unit as part of the Mobile Outreach Team.

• All other duties as assigned.

REPORTING RELATIONSHIPS

This position reports to the Director of Community Social Services.

In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

EDUCATION/EXPERIENCE

• Bachelors' Degree required with a social work major preferred, but other human service fields will be considered.
• CADC or an MSW with a license is required.
• Minimum two years' experience with the homeless population and in substance abuse treatment.

COMPENTENCIES

• A commitment to the mission of The Salvation Army.
• An excellent attention to detail, procedures, processes and policies.
• A demonstrated ability to manage projects, priorities and programs in a constantly changing environment.
• A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information.
• A flexible style that also displays a willingness to learn.
• Able to work as a team member as well as individually.
• Ability to work cooperatively with supervisor and other support and clinical staff.
• Have an understanding of diverse populations and cultural issues.
• Have an understanding of addiction issues and principals.
• A “hands on” knowledge of how to effectively work with diversity in the workplace.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Director of Community Social Services informed on all critical issues relating to his/her area of responsibility.
• This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light to strenuous physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
• Must be able to walk up two flights of stairs and lift up to 50 lbs.
• The work environment for this position includes an office and outside environment with a low to high noise level.
• Must be able to work in all types of weather elements including severe conditions.
• Will work inside a mobile feeding truck that drives and makes frequent stops on a regular daily basis.
• Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.