What are the responsibilities and job description for the Switchboard Assistant position at The Salvation Army Eastern Territory?
Overview
Position: Switchboard Assistant
Location: DHQ
Availability of Position: M-F
Schedule: Part-time Plus, up to 29 hours per week, 10 am – 3 pm
Reporting Relationship: Building Services/Property Department Manager
Salary and Grade: $ 15.75 per hour; Grade 75, Non-Exempt
The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:
- Generous paid time off every year that includes: holidays, vacation time and sick time.
- Employer funded Pension Plan (company contributions begin after 1 year of employment)
- Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
- Most importantly – a job with a good purpose!
Position Overview: The Switchboard Assistant (SA) professionally handles incoming phone calls to the Switchboard and processes them accordingly and promptly, as well as greets guests as they arrive and notifies the individual to whom they are visiting of their arrival. The SA maintains a professional and welcoming atmosphere for all guests and employees.
Responsibilities
Description of Position:
- Operate communication systems, such as Microsoft TEAMs, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages, as necessary
- Notify individuals of telephone calls, using paging and interoffice communication equipment.
- Relay and route written and verbal messages
- Place telephone calls or maintenance calls, as instructed, and route emergency calls appropriately
- Monitor alarm systems to ensure secure conditions are maintained.
- Keep records of calls placed and packages that are delivered.
- Assist in collecting and submitting all front desk month ending report logs (visitor, delivery, & switchboard coverage).
- Keep the front greeting area clean and always welcoming.
- Perform related duties, as assigned
The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.
Qualifications
Requirements:
- High School Diploma or GED required; some college course preferred.
- 3 years of prior successful work experience in a retail setting a plus.
- The ability to use Microsoft Office is required and knowledge of Outlook and TEAMs is helpful.
- Must be self-motivated and able to work in a constantly changing environment.
- Good verbal and written communication skills for dealing with staff and vendors.
- Active listening skills are required to give full attention to what other people are saying for placing correct calls.
- Must keep information in a confidential and secure manner.
- Child Protection Clearances PA Act 153 requires that all prospective employees complete the following: clearance and background checks prior to employment: PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check. Meets the Child Protection Clearances required by PA Act 153 along with renewals every 5 years.
- Must have an understanding of, appreciation for, and support the Mission of The Salvation Army.
Contact: Please submit your resume and cover letter with salary requirements as instructed below:
External candidates interested in this position please apply online at http://careers.salvationarmy.org.
Internal candidates interested in applying for this position please apply at http://internal-usesalvationarmy.icims.com.
No phone calls please
Released by the Divisional Human Resources Department on 2/8/24.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
The Salvation Army’s Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.
Requisition No. 2057
