What are the responsibilities and job description for the 11-037 - Case Manager - SC/ The Way In - Isaiah's House position at The Salvation Army USA Western Territory?
Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
The Way In - Isaiah's House shelter Case Manager is responsible for providing direct supervision and case management services to enrolled clients. The goal of the position is to enhance the quality of client management and satisfaction by promoting continuity of care through the integrated functions of case management and housing planning. The Case Manager's role is to assess housing options, health, financial, and psychological needs to promote self-sufficiency of participants and provide support in connection to specialized supportive services and securing stable housing.
Essential Functions
- Provide on-site individualized case management, advocacy, and referral services to clients experiencing homelessness in an in-home support setting; Remote work is not available
- Support individuals in developing foundational independent living skills, securing full time employment, saving, and transitioning to permanent housing
- Assist individuals in identifying barriers to independent living and ways in which they may overcome them
- Provide support to participants in accessing mainstream benefits and securing permanent housing
- Maintain documentation in accordance with all regulatory and internal policies (in participant's file and electronically in HMIS)
- Complete Individualized Service Plans for all assigned clients and monitor implementation
- Engage clients in individual case management sessions on a weekly basis to discuss progress/regression of service plan goals, identify ongoing service needs, and provide linkage to resources as needed
- Provide referrals for group and/or individual mental health counseling; educational, vocational, and/or employment preparation and placement services; and a variety of social and recreational activities
- Complete client eligibility screenings and intake process
- Ensure that all newly arriving clients participate in a comprehensive needs assessment within 24 hours of program entry
- Facilitate groups, including cooking, basic computer skills, employment preparation, budgeting skills, activities of daily living and others which are relevant to the development of independent living skills
- Participate in continuing education trainings and community-based provider meetings as assigned
- Develop resources through outreach and collaboration with community providers
- Collaborate with other staff members to ensure adherence to safety and security measures
- Drive company vehicles & transport clients to appointments, events, and activities as needed
- Perform all other duties as assigned by Director
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 25 lbs.
This Position requires employee to Vaccinated from COVID-19 or have a religious or medical approved exemption.
Minimum Qualifications
- Bachelor's Degree with one year experience in related field (experience may be substituted in some circumstances)
- Experience working with individuals experiencing homelessness preferred.
- Must be TB cleared prior to employment.
- Must obtain and maintain current CPR and First Aid Certification
- Knowledge of HMIS preferred.
- Must have Class C Driver License
- Clean MVR and ability to drive & transport clients.
Skills, Knowledge & Abilities
- Ability to carry out assignments independently and strong time management skills
- Must maintain a non-judgmental attitude in working with clients
- Must remain calm and follow protocol in all situations
- Strong verbal and written communication skills
- Computer literate in Microsoft Office Applications and ability to type a minimum of 45 WPM
- Knowledge of mainstream benefits, homeless assistance, employment, housing, medical and mental health resources in the community
Education
Experience
1 years: Work experience with homeless individuals (preferred)
Licenses & Certifications
Driver's License (preferred)
TB cleared certificate (required)
Skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
