Housing Program Manager

Job Title: Housing Program Manager

FLSA Status: Full Time - exempt
Reports to: Director

Schedule: FT/E, Varies
Supervises: Lead Hosing Navigators, Case Managers, Housing Navigators

Rate of Pay: $61,000-$65,000

Closing Date: 3/8/2024

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function: The Housing Program Manager provides leadership to the housing focused case management services program for the homeless men residing at the Crossroads Resource Center. Supervision of all case managers, housing navigators and interns at Crossroads. This includes providing oversight for assessments, individual housing plans, and housing first program design for guests to successfully become rehoused in the broader community. The Housing Program Manager works with the Lead Housing Navigator to develop housing first programming for homeless clients that is client-centered and trauma-informed. The Housing Program Manager also coordinates with the Shelter Program Manager to identify creative interventions to address issues with shelter clients.

Duties and Responsibilities: (List by section/topic as possible)

1. Oversee the provision of case management services, housing navigation services, and staff/interns
2. Assess and develop a best practice re-integration program and case management plan for residents
3. Develop employment training assistance for residents
4. Network with and connect appropriate community resources/services

Scope of Position/Essential Functions:

A. Manage and lead staff to create a positive environment for staff and guests.

1. Lead and manage teams: hire, train, cross-train and develop program staff for all case manager and housing navigators. Develop individual goals and self-care plans, provide ongoing feedback and one-on-one meetings, and conduct performance evaluations.
2. Provide supervision and support to Program Director while leading the coordination efforts with city and community partners on the housing/case management team.
3. Manages HR related issues including hiring, staff discipline and conflict resolution in a timely manner.
4. Train staff to be proficient in responding to both simple and complex situations while using trauma informed care and appropriate crisis intervention strategies.
5. Ensure staff complete all required onboarding trainings.
6. Ensure appropriate staffing and productivity by program staff; coordinate work assignments, workflows and ensure regular staff meetings.
7. Oversees staff schedules while ensuring appropriate staffing levels and low overtime utilization.

B. Oversee Case Management Services and Staff.

1. Implement and oversee case management services that effectively transitions men to greater self-sufficiency
2. Create a plan for utilizing internships within the case management program
3. Supervise case management staff and interns within the program
4. Establish standardized assessments and housing plans for each person within the case management program
5. Keep up-to-date documentation and records of all men participating in case management programming in appropriate databases.
6. Produce timely data reports, including outcome measures and quarterly reports for city contracts.
7. Monitor and track financials related to case management and housing services.
8. Complete the following training: The Salvation Army Driver Training, The Salvation Army's Protecting the Mission Training, The Salvation Army Pathway of Hope Training, HIPPA Compliance Training, Clarity and WellSky databases.
9. Must be at least 21 years of age and possess a valid CO driver's license.

C. Develop a Housing Focused Case Management Program.

1. Assess need and potential impact of a comprehensive re-integration program for single homeless men
2. Create a case management program for Crossroads guests that assists and encourages them to work toward greater self-sufficiency.
3. Assist in establishing a basic data analysis of program effectiveness and impact relative to outcome objectives and measures.
4. Develop outreach and recruitment strategy to engage guests in case management programming.

D. Housing First Employment Training Assistance

1. Establish multiple and diverse employment training opportunities for program participants to reduce barriers to housing.
2. Secure external career assessment and guidance services
3. Promote community partnerships for permanent employment for residents

E. Network with Community Resources and Partners

1. Initiate networking relationships with appropriate community and service agencies.
2. Encourage coordinated access/connection for residents with necessary community services
3. Participate in community meetings and collaborations as assigned by the Shelter Administrator
4. Promote community and for-profit involvement with support
5. Referrals as needed.

F. Special Projects

1. Offer leadership to special projects assigned by the Program Director.

Knowledge, Skills and Abilities Required:

Commitment to the mission of The Salvation Army

Strong communication and people skills

Demonstrated history of providing professional, effective case management services

Competent in providing a positive, solution-focused approach to working with troubled program participants

Able to conceptualize, teach and model case management skills, including motivational interviewing and trauma informed care.

Experience providing supervision to staff.

Desire to serve others by building on their strengths

Competent in working independently within clear parameters in a team environment

Qualification and Education Requirements:

Master's in social work (M.S.W.) with at least 2 years, postgraduate, professional social service experience (L.C.S.W. preferred), preferred; or master's degree in social services field preferred. Currently credentialed to provide supervision to M.S.W. candidates according to the State of Colorado, preferred. A Bachelor's degree in a mental health field with at least 3 years case management experience working with individuals with chronic/acute health, mental health needs will be considered.

Track record in working with people requiring critical case management experience. 1 year experience working with unhoused populations required. Experience with addiction recovery populations is preferred.

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Acknowledgement of Religious Purposes of The Salvation Army:

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Statement of Confidentiality:

The Shelter Aide occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.

Employment at Will

Employees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change the at will employment relationship through oral or written promises.