Lead Cafe Attendant - Hourly Pay Rate is $16

The Salvation Army

Hawaiian and Pacific Islands Division

Ray and Joan Kroc Corps Community Center

Job Description Rev: 03/15/2024

POSITION TITLE: Lead Cafe Attendant

DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)

SUPERVISOR: Cafe Manager

FLSA STATUS: Non Exempt

CLASSIFICATION: Full Time, Hourly

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the goal of all programs is a spiritual, emotional, and physical regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

KROC CENTER HAWAII VISION: Kroc Center Hawaii will be a dynamic and flourishing gathering place for diverse community, where all are welcomed, inspired and transformed through the love of Christ.

POSITION SUMMARY:

The Lead Cafe Attendant is responsible for the preparation of food and beverages, ensuring hygiene levels are maintained and providing excellent customer service.

The Lead Cafe Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the way he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

REQUIRED EDUCATION AND EXPERIENCE:

1. High school degree or GED.
2. Six months of experience as a food handler in a similar, high-volume, fast-paced restaurant environment.
3. Work varied shifts, including weekends and holidays.
4. Basic computer skills and experience with POS systems.

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities will be accepted.

ESSENTIAL FUNCTIONS:

1. Learn food and beverage menus to explain items to members and guests.
2. Answer member and guest questions and offer suggestions on food products.
3. Resolve guest complaints and inform Cafe Manager.
4. Preparation of hot and cold beverages such as coffee, espresso, cappuccino, cafe latte, tea, chai, smoothies, and frappes and prepare food according to standard recipes.
5. Receive food from Kitchen and place in designated holding areas at specified temperatures.
6. Defrost food, clean, and prepare produce as assigned.
7. Set up and prepare the service line/areas and set up all condiments and non-alcoholic beverages.
8. Maintain quality and supply levels of stock, food, and non-alcoholic beverages to designated amounts throughout scheduled hours of operation including silverware, glassware, chinaware, utensils, tools, and other equipment for service.
9. Anticipate usage levels and report food replenishment needs to the Kitchen on a timely basis. Monitor and maintain the quality of all food and cleanliness on service lines.
10. Requisition necessary supplies according to standard. Restock stations for the next meal period.
11. Perform cashiering responsibilities including the handling of all money transactions, as well as credit cards and knowledge of the P.O.S system to properly ring in customers' orders and perform closing procedures, including depositing monies into the safe.
12. Wipe dining tables clean and replenish condiment stations throughout the shift.
13. Clean up spills immediately. Clean and sanitize service lines, beverage dispensing equipment and other equipment, following procedures. Sweep and mop the floor.
14. Ensure that all equipment is in working order and clean; report any equipment damage, safety hazards, and maintenance problems to the Cafe Manager.
15. Return unused food to designated areas and store.
16. Clean and organize supply/storage closets.
17. See that all injuries are reported timely and according to procedure.
18. Assist cafe workers in their work, provide training and enforce department rules and etiquette to cafe workers (full time and part time).
19. Ensure the cafe areas inside and outside are always clean, safe, and hygienic; and that adequate security measures are taken. Ensure that basic cleaning duties are carried out in a timely manner.
20. Follow and ensure adherence to The Salvation Army Policies and Procedures.
21. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
22. Attend staff meetings and other administrative meetings.
23. Maintain regular and punctual work attendance.
24. Perform other duties as assigned.

MENTAL DEMANDS:

1. Professional, friendly, and enthusiastic about customer service.
2. Able to prioritize and organize work assignments and take projects from beginning through completion.
3. Able to perform job functions with attention to detail, speed, and accuracy.
4. Able to work in a fast-paced environment and maintain poise under pressure.
5. Is self-motivated, energetic, enthusiastic, motivational, and able to maintain a self-directed schedule.
6. Genuine interest and commitment to providing quality service.
7. Respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgment.
8. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
9. Able to work with limited supervision, and work in a team setting with other professionals.
10. Exercise good judgment and comfortable taking initiative with projects.

PHYSICAL DEMANDS:

The position requires standing for long period of time, as well as sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; pushing/pulling/lifting/carrying 25 pounds and occasionally more than 25 pounds. This employee must be able to work all shifts, weekends, holidays and special events as needed.

COMMUNICATION DEMANDS:

The position requires written and verbal communications to include: speaking, handwriting, telephone etiquette, readings, and communication on the latest technologies. Occasionally having to speak to vendors and place orders.

The position requires the ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances.

DESCRIPTION OF WORK ENVIRONMENT:

The position requires that individuals are able to function in close quarters during busy periods, lift heavy objects and work near hot ovens.

EQUIPMENT NEEDS:

Coffee brewing equipment, cold beverage equipment, air pots and thermal carafes. display cases, blenders & juice machines, refrigerators, coolers, knives, warmers, commercial microwave ovens, and Turbo Chef.

CERTIFICATES & LICENSES

TB Certificate

Food Handlers Certificate

CLEARANCES:

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.