Bilingual Shelter Assistant

Description

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

OVERVIEW:

Harbor House Family Emergency Shelter is a family emergency shelter located in the South of Market District of San Francisco. Harbor House provides case Management, youth engagement services, meals, and resources to homeless families at no cost. Intake to the Shelter is done by referral at intake hubs within the City and County of San Francisco. The Shelter Assistant provides administrative and program support to Harbor House Family Emergency Shelter.

DUTIES:

• Perform all duties according to policy and procedure and our philosophy of care.

• Report to work as arranged to maintain shift coverage and support of participants.

• Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures, as well as through observing stated DHS grievance policy.

• Model and facilitate appropriate behavior for participants in terms of daily living skills, self-care, personal interaction, social relationships, and constructive time management.

• Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers.

• Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.

• Effectively communicate necessary information to all supervisors, staff, and shifts as appropriate.

• Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services.

• Conduct regular rounds of the interior and exterior of the facility and help ensure that health and safety standards are maintained throughout.

• Interact with participants to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality.

• Bilingual Shelter Assistants provide verbal and written program and other information as needed to participants who are predominantly monolingual in the language, for which a bilingual premium applies.

• Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear, thorough, accurate, and legible manner. Required documentation may include, but is not limited to, conducting or assisting with intakes and reviewing program agreements and rules, shift log notes, bed rosters, maintenance requests, incident reports, late arrivals, sign-in sheets, shower and/or laundry schedules, and other documentation as directed by supervisors.

• Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or providing participant meals as needed.

• Provide varying shift coverage as needed and available.

• Complete additional, designated shift-specific and site-specific tasks as directed by supervisors.

• Attend and participate in staff meetings and trainings as required.

• Other reasonably related duties as assigned by the Shelter Director and/or Executive Directors.

QUALIFICATIONS:

• Required:

• Written and Verbal command of the English language.

• Bilingual in Spanish.

• Experience working successfully with issues of homelessness, substance abuse, mental illness, and/or other potential barriers to self-sufficiency.

• First Aid and CPR certification (within first fourteen days of employment company provided).

• Tuberculosis clearance (within first seven days of employment).

• Proficiency with Microsoft Office and Modern Office Equipment.

• Integrity to handle sensitive information in a confidential manner.

• Excellent organizational skills and ability to multi-task with follow-through.

• Culturally competent and able to work with a highly diverse population.

• Desired:

• Prior experience with children and/or families in an afterschool, classroom or preschool setting preferred.

• Knowledge of co-occurring disorders and trauma informed environment.

PHYSICAL REQUIREMENTS:

• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

• Ability to a lift up to 25 lbs.

• Ability to operate telephone.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

  ACKNOWLEDGMENT OF RELIGIOUS PURPOSES OF THE SALVATION ARMY:

The employee acknowledges that they have been informed and understands The Salvation Armys religious purpose and status as a church. The employee agrees that they shall do nothing to their relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that their services are a necessary part of The Armys religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Armys religious purposes.

AT WILL EMPLOYMENT STATEMENT:

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an at will nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this at will employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

EQUAL EMPLOYMENT OPPORTUNITY:

All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.

Qualifications

Skills

Preferred

• CPR/AED: Some Knowledge

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Education

Preferred

• High School or Equivalent or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)