Command Center Operator

About the Team:

The Command Center Team actively oversees and protects all persons and things at Oracle Park, with its primary focus on our most important assets - our business, employees, and our customers. You will enjoy being part of an iconic franchise in the sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:

The Command Center Operator plays an essential role in overseeing the day-to-day security of Oracle Ballpark. Serving as an extension of the San Francisco Giants’ Security team, the Command Center Operator will monitor and operate the security cameras and associated equipment in the Command Center (i.e. the Control Room). This role will ensure that incidents are immediately reported to the appropriate party or relevant agency and will proactively identify issues, when possible. The ideal candidate will have strong attention to detail and is able to handle sensitive, and sometimes confidential, information. This position will be in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.

You’re Excited About This Opportunity Because…

• You are passionate about executing safety and security protocols for Oracle Park.
• You will monitor and operate the security cameras and associated equipment in the Command Center.
• You will control length of breaks, report absences, call-offs and tardiness, deploy guards, request cleanup, repair, response to events.
• You will report incidents to the appropriate party, agency and Security Management Team.
• You will document and maintain records of incidents using the incident reporting software.
• You will review daily all logs and incident reports, and pass on to the Security Supervisor any unusual occurrences, disciplinary issues, call offs, or missing documentation. Follow up as directed by Security Management and brief the on-coming shift.
• You will assist in researching past incidents by helping compile requested footage.
• You will conduct regular inspections of the ballpark.
• You will write reports; report malfunctions, misconduct or operational and safety issues.
• Log all activity, movement, and repairs in appropriate log ensuring all incidents are accurately documented.
• You will assist with the development and implementation of public safety plans for day to day operations and special events.
• You will follow and adhere to policies and procedures needed to maintain security within and around the ballpark.
• You will monitor entry and access points for the venue. Ensure all guests and employees have appropriate access to be in each specific area.
• You will assure property is secure and that no damage occurs due to visitor negligence or vandalism.
• You will dispatch security personnel to emergency and non-emergency calls for service.
• You will process and record emergency and routine calls.
• You will answer incoming phone calls, operate a computer dispatch system, and monitor alarm systems.
• You will visually monitor extensive CCTV system.
• You have the ability to exercise a high degree of judgement while evaluating emergency and non-emergency situations and the ability to make split and impactful decisions.
• You will charge all in-coming equipment:(i.e. radios, scanners, wands). Inspect equipment upon return.
• You will communicate with security/police agencies to coordinate emergency, non-emergency, information in real-time.
• You will demonstrate the ability to operate a two-way radio base station system and telephone equipment.
• You have the ability to use proper security terminology to disseminate/receive information.
• You will demonstrate the ability to practice and adhere to Oracle ballpark practices to all clientele.
• You have knowledge of CCTV systems established protocol/operations of all equipment including tracking maintenance needs of cameras and servers.
• You have the ability to learn camera locations and positions and understand the difference of PTZs vs Fixed. Monitor suspect(s) movement for in-progress investigations and all recent activity.
• You have the ability to work with and learn new computer systems, especially systems that involve access and visitor management and video management systems.

We’re Excited About You Because…

• You are an authentic, inspiring, and positive team member.
• You have a bias towards action and have an inner drive and commitment to excel in the pursuit of security objectives.
• You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.

Qualifications:

• Minimum high school diploma or equivalent required. Current or prior military experience, or college education in the security field desirable.
• Minimum of 2 years of professional-level work experience required. Prior experience in the security industry, law enforcement, military and/or customer service highly desired.
• Must possess a valid California Bureau of Security and Investigative Services (BSIS) Guard License.
• Ability to communicate in a detailed, yet concise, manner.
• High commitment to customer service, able to professionally interact with all levels of individuals in a courteous manner.
• Strong attention to detail and the ability to stay ahead of recurring tasks.
• Ability to engage employees in a fair and direct manner.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.  

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. The hourly rate for this position will be $29.65/hour

In addition to your pay, the San Francisco Giants believe in providing a competitive total rewards package for its employees. After 60 days of employment, employees may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage. Employees are also eligible for EAP and commuter benefits. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.