Quality Control Audit Facilitator - Mortgage

Professional and administrative work primarily involved in obtaining, processing, indexing, and performing verifications on post-closing mortgage audits. This individual works closely with the quality control analysts to find ways to facilitate their audits of loan files. This position will organize and structure inbound mortgage files to increase audit efficiency for the department. The position will also be involved in special projects including obtaining data and testing new procedures.

ESSENTIAL RESPONSIBILITIES & DUTIES:

• Confirms receipt and performs initial scrub of mortgage loan files from audit clients.
• Performs data entry into our audit software platform as well as sends out the appropriate verifications based upon underwriting requirements (i.e. employment, income, asset, occupancy, tax transcript, credit report, etc.).
• Fully indexes and prepares mortgage loan files for audit by quality control analysts.
• Identifies missing documents during initial document scrub and requests missing documents from clients, as needed.
• Obtains, processes, and logs completed verifications into our audit software platform when received.
• Assists quality control analysts by printing, enveloping, and mailing audit verifications.
• Works with QC Manager to compile data and test new avenues of efficiency.
• Provide insight and ideas in developing audit facilitating procedures.
• Tests new procedures and ideas for developing the audit facilitator position; works with QC manager with miscellaneous projects on an as-needed basis.

KNOWLEDGE, SKILLS, ABILITIES:

• Attention to detail; handling sensitive, non-public personal information.
• Strong research and analytical skills.
• Demonstrates strong written and verbal communication skills.
• Excellent time management skills with an emphasis on quality.
• Demonstrates qualities of self-motivation, creative and independent thinking.
• Works well with others in a team environment as well as independently.
• Ability to multitask between analytical projects and adapts to modification in workflow.

Machines and Equipment Proficiency:

• Standard office equipment such as phones, copiers, etc.
• Microsoft Office Suite (particularly Word and Excel)
• Outlook Email and Calendar

General:

• Must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours) to communicate with employees, customers, managers and any other person or organization with whom interaction is required to accomplish work and company goals.
• Must maintain courteous, professional and effective working relationships with employees at all levels of the organization, customers, vendors and/or any other representatives of external organizations.
• Communicate information and state problems or challenges to be resolved in a clear, concise, courteous, nondiscriminatory and professional manner, and be able to provide clarification if necessary.
• Must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• Actively participate in quarterly performance meetings; meet or exceed all performance metrics.
• Follows company policies and procedures.
• Perform other duties as required.

PREFERRED QUALIFICATIONS:

Education: High School Diploma with specific position-related experience

Experience: Familiarity with mortgage loan documentation strongly preferred

Licenses/Certifications: None

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• Under 1 year

Schedule:

• Day shift

Work setting:

• In-person
• Office

Work Location: In person