Assistant Manager - Front Desk

The Setai.

Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.

The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.

A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.

We're looking for an experienced Assistant Front Desk Manager for the Operations team. Successful candidates will have at least two (2) years of experience in a luxury hotel. The ideal candidate needs outstanding organizational skills, must be outgoing, energetic, and detail-oriented.

The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefits package for all full-time employees including many programs unique to our hotel. What we offer:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Short and Long Term Disability Insurance

- Retirement plan - 401(k) program

• Generous Paid Time Off Program

• Bereavement Pay

• Jury Duty Pay

• Food & Beverage Discounts

• Spa Discounts

• Employee Referral Program

• Duty Meals

• Uniforms & Maintenance of Uniforms

• Entertainment and Shopping Discounts

• Parking

EOE/ DFWP

The above is an example of the benefits offered at The Setai. Not all benefits are guaranteed and benefits are subject to change. A full listing of benefits will be provided upon hire as outlined in our employee handbook.

JOB SUMMARY: :Works with the management team to build and cultivate a staff of service-oriented team members who exhibit a commitment to Total Guest Satisfaction. Manages all Front Office functions, including Front Desk, Guest Services, Overnight and PBX, providing efficient, friendly, courteous and informative service meeting The Setai’s exemplary levels.

ESSENTIAL JOB FUNCTIONS:

• Exemplifies our commitment to The Setai’s mission of Total Guest Satisfaction

• Maintains positive guest relations at all times; anticipates guests’ needs, responds promptly; and works in conjunction with all Rooms staff to deliver consistent and sought after guest experiences that meet the style of The Setai

• Provides communication and training support to operational units to be sure that the hotel’s expectations for quality are met

• Works closely with and communicates with other departments to address guests’ needs.

• Resolves and addresses guest concerns and issues proactively and with grace and diplomacy; and leads others to do the same

• Ensures that all guest records and entries such as night audit, guest folios, and guest profiles are accurate and current

• Manages all assigned financial resources and works with the management team to facilitate the achievement of financial goals and cost control

• Ensures that assigned staff are productive, appropriately compensated and provided with adequate support to perform their jobs efficiently and effectively

• Recruits and trains employees in accordance with hotel guidelines

• Develops and maintains SOPs for Front Office operations and trains staff accordingly

• Is thoroughly knowledgeable of all systems used in the Front Office and trains new staff

• Ensures that required reports and remittances are accurate and timely

• Cultivates and provides support to a diverse workforce

MINIMUM EDUCATION AND WORK EXPERIENCE:
Must have a Bachelor’s degree in Business or Hospitality; AND at least five (5) years of Front Desk experience in a hotel of comparable size and type; OR an equivalent combination of education and experience. Previous supervisory or management experience required.

ESSENTIAL WORK SKILLS/KNOWLEDGE:

• Strong knowledge of hospitality principles and procedures

• Solid knowledge of front desk protocol and experience working with high profile guests with discriminating expectations

• Reputation for handling situations and confidential information discretely, projecting a positive, professional, and supportive outward image, and exercising good judgment for the position

• Ability and desire to train others

• A track record of interacting with and leading all employee levels in a positive and respectful manner

• Strong computing skills demonstrating proficiency with property management systems, point of sale systems, and Microsoft Office software (Excel, Word, Outlook)

• Ability to review information in a factual and neutral manner, analyze data and prepare reports and documents in a timely manner

• Ability and willingness to work flexible hours

• Outstanding interpersonal skills and excellent communication skills, both written and oral

• Strong analytical skills and financial/business acumen

• Excellent time management and organizational skills.