People Operations Manager

Description
Welcome to cultivating a life well-lived. We are the direct-to-consumer destination for plants and biophilic design. At The Sill, our mission is to bring life to people and people to life, which includes fostering an environment of inclusion, resilience and growth for all.
As the People Operations Manager, you will be responsible for all aspects of our employee lifecycle from the day-to-day (e.g. onboarding and offboarding, employee policies, processes and benefits, performance, etc.) to long term programs like our Total Rewards strategy. You will be a trusted partner of our employee community to ensure that the employee experience is always rooted in The Sill’s core values. You will support all employee populations (corporate, retail and distribution; exempt and non-exempt) focusing on employee engagement, experience and compliance.
Our ideal teammate thrives when serving others and feels a sense of ownership in ensuring their success and happiness. You have a true knack for building strong, trust-based relationships with people of all backgrounds and have a highly collaborative mindset. You are adept at moving seamlessly between deep-in-the-weeds People Operations such as benefits administration to strategic discussions on the company’s growth trajectory, culture, and values.
We are a small but mighty team so this is a great opportunity for someone who is excited about supporting our growing business and ensuring all employees have the support and resources they need to reach their full potential.
Location
This is a hybrid role based in the New York Metro Area. You will travel to our NYC and East Coast Retail stores as needed.
Reporting
This role reports directly to the founder and CEO.
Areas of Responsibility
Culture & Engagement

• Own all aspects of the employee lifecycle, including onboarding, offboarding, employee engagement, & performance management, ensuring continuous improvement within all processes and systems to enhance the employee experience and provide the ability to scale while balancing the need for efficient use of limited internal resources
• Serve as a trusted ally to our internal teams – providing front line guidance to employees who have questions about policies, benefits and everyday questions
• Maintain and iterate The Sill’s people programs including development & performance success, employee engagement (culture pulse, skip levels etc.) and culture/recognition (anniversary programs, team events etc.) to find ways to keep teams connected in a remote work environment
• Partner with hiring managers to ensure smooth handoff into onboarding and ensure a steady feedback loop between teams in order to continuously improve all aspects of the employee lifecycle
• Assist the leadership team in shaping The Sill’s Total Rewards strategy to ensure our total rewards strategy remains competitive, annually reviewing all aspects of compensation, equity, incentives, benefits and perks
• Support the leadership team with annual compensation review including annual review of Total Rewards package (compensation, equity, incentives, benefits and perks), integrating any changes into our current systems and programs
• Manage company-wide communications including monthly All-Hands, bi-yearly State of the Unions, internal communication platforms/resources (Pingboard, Employee Directory, Employee Handbook etc.) and all team emails regarding policy updates, office closures etc.

People Operations

• Oversee and refresh the organization's HR policies and procedures and ensure the company is compliant with state and national regulations across our distributed workforce
• Manage relationships with external human resources providers (e.g. HRIS & ATS systems), periodically re-evaluating in order to meet business objectives and provide the best possible resources and support for our team
• Ensure ongoing compliance with relevant regulations and requirements to minimize risk and exposure to the company; oversee compliance calendar and ensure all regular occurring needs (SF Healthcare Ordinance, OSHA etc.) are completed
• Manage benefits administration including health and life insurance, leave of absence, vacation/holidays, 401k etc.

• Maintain and oversee all HR systems including our HRIS (Justworks) to ensure the most up-to-date and accurate information
• Work in partnership with Accounting to ensure payroll accuracy; handle compliance needs as needed

Requirements

• 4-5 years of HR generalist experience, ideally in a retail environment

• Broad and deep experience as an HR Business Partner directly supporting founders and senior leadership
• Demonstrated ability to innovate and adapt People practices and solutions to address the needs of an always-evolving entrepreneurial organization
• Unquestionable personal integrity, fairness, and credibility, and the ability to gain the trust of teammates at all levels
• Superb communication, decision-making, and interpersonal skills coupled with sound judgment
• Inspiring, engaging, and clear communication style; optimistic and forward-looking
• Outstanding initiative and organizational acumen
• Positive attitude, sense of levity and fun
• Love of The Sill and alignment with our core values, passion for plants is a plus!

What we look for in future teammates
SERVICE: You are passionate about helping our customers live a life well-lived by anticipating, meeting and even exceeding their needs to ensure they have an enriching experience. When issues arise, you reason and intuit to provide a fair and timely resolution.
OPTIMISM & POSITIVITY: Regardless of our size, you remain humble, resourceful and committed to the brand vision. You are always nimble, excited to tackle new problems and focused on the future.
GROWTH: You desire to continually evolve and level up, both by taking risks to create and innovate and using failure as a learning experience. You seek out and provide feedback that is both honest and kind.
TEAMWORK: You hold yourself and others accountable for The Sill’s success. You consider the impact your work has on others. You air issues quickly and with respect, understanding that together is the only way forward.
EXCELLENCE: You strive to be the best without succumbing to perfectionism by utilizing critical thinking and clear communication. You maintain rigor, discipline and dedication to ensure consistency.
Benefits

• Find your creative flow through our Flex Friday program, a workday every other week with no meetings, emails, or slack messages
• Stay healthy and happy through our comprehensive benefits package with fully covered options available
• Invest in your future by participating in our matched 401(k) program
• Make time for you through our unlimited Discretionary Time Off policy and generous holiday calendar
• Grow your family and take part in 12 weeks of fully paid parental leave
• Level up your workspace and have us take care of your at-home work setup
• Work more efficiently by taking advantage of our cell phone and internet stipends
• Cultivate your very own green space through The Sill’s 50% employee discount!

Job Type: Full-time