Moderator

The Opportunity

Are you a passionate gamer with a keen interest in what happens behind the scenes?

Do you speak fluent Japanese with great English too?

We currently have a great opportunity for a fully remote Gaming Moderator (Japanese) to provide core services on one of our biggest gaming brands!

Sound like you? We’d love to talk to you about this opportunity!

What You'll Do :

As a Gaming Moderator you will protect our client’s brand and make sure their reputation is kept safe at all times ; in this position, you are the key in providing a positive gaming experience for all users , while being aware of any potential issues on the gaming platform.

As a core part of the opportunity, you will be reviewing strong graphic images, sound files and written content that may violate the guidelines of the community.

• Moderating in accordance with The Social Element guidelines and client-specific guidelines.
• Carrying out moderation and training accordingly to the times scheduled in the project schedule
• Escalating user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
• Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them
• Complete shift reports using templates provided according to individual project requirements
• Informing Project Managers of any technical or other issues with sites or content and providing feedback on any client issues

Working Hours :

Ideally, we are looking for candidates who have flexibility to work across weekdays, evenings and weekends to cover all project hours.

At times, the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.

For this project, ideally we are looking for people who have flexibility to cover the following :

Must be available both weekend days

Desired availability 11am to 7pm EST

Total amount of hours will be approx 15 to 20 per week.

Child Protection :

At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation.

All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

Excellent Japanese and English level : As you’ll be moderating content in both languages, it’s a must to have superb reading skills.

Background experience : either engagement, social customer care, localisation, translation, copywriting, moderation, and / or community management, either with a brand or digital agency.

Social Media knowledge : Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and / or YouTube.

A confidence with digital technology : you know the latest trends in social media like the back of your hand.

If you have any experience working in the gaming industry and in moderating content that would be amazing!

IT Policy

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements :

• Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher. We do not support Windows 8 or older / MacOS Big Sur or older.
• i5 8th generation or faster 64-bit (x64) processor
• At least 8GB RAM (16GB recommended)
• Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
• 40 GB available HDD (SSD recommended)
• A Webcam and headset
• Android or iOS device for 2FA

Please Note : It is essential to have all IT requirements to qualify for the process and IT policy.

Our Benefits

In today’s world we understand the next chapter in your career is about more than just salary. Here’s what else we’re offering to our employees.

100% Remote Work

Not new to us. We’ve been doing it for the past 20 years! We have a genuine work / life balance.

33 days of holidays

Including bank holidays, and increasing with length of service up to a maximum of 36 days.

Birthday off

Do what birthdays are meant for - relax, have fun, pamper yourself!

Annual Occasion Day

Getting married? Moving house? Seeing your child off for their first day at school? We offer one occasion day per year to help with important life events.

Volunteer day off

We know that doing good does you good, so we offer 1 paid day of volunteer leave per year to support a community group or charity of choice.

Enhanced family friendly policies

Enhanced birth parent, birth partner and parental leave policies.

Wellbeing Support

We pride ourselves on ensuring the mental wellbeing of our people, and have a dedicated Wellbeing

Co-ordinator you can reach out to if you need support, as well as an Employee Assistance Programme.

Flexible Fridays

Want to leave early for your weekend getaway? Maybe you just want to go sit in the sun and read a book? Take your Friday afternoon off.

Career Break

After 1 year's service, you can apply to take between 4 weeks and 1 year unpaid leave.

and many more ...

• Benefits may vary across locations and statuses.

Last updated : 2024-03-28