Junior Information Systems Customer Clerk

Title: Junior Information Systems Customer Clerk

Location: Cedar Knolls, NJ (On-site)

Status: Full Time (37.5 hours), Non-exempt

PLEASE SEE THE FULL JOB DESCRIPTION AND APPLICATION SUBMISSION DETAILS AT OUR WEBSITE: smcmua.org/careers.htm

Benefits:

We offer a competitive salary package, commensurate with experience, Comprehensive Health Benefits (medical, dental, vision), PTO including vacation, sick, and other forms of PTO, Pension Retirement benefits, 457b option, Tuition Reimbursement/paid training, FSA, Life insurance (waiting periods may apply).

Job Description Scope:

The primary areas of responsibility of this position are to perform various assignments in the Finance Division such as maintaining accurate billing records of an assigned customer base, assisting with finance administration functions, and conducting other administrative tasks. Assignments require utilizing a variety of software applications within the Finance Division of the SMCMUA.

Key Responsibilities:

1. Render services for the purposes of providing a safe and reliable water supply for the public to SMCMUA customers.

2. Communicate with customers for billing and other business-related inquiries.

3. Apply organizational skills as it applies to record retention, filing, and other related administrative tasks.

4. Set up new customer accounts and modify existing customer accounts as needed.

5. Independently identify and problem-solve billing anomalies, service-related issues, and various other customer-related issues.

6. Handle a high volume of transactions while maintaining the accuracy and integrity of the data for an assigned group of customers.

7. Issue customer notifications, including the hanging of door tag notifications on customer properties.

8. Perform system administration duties for relevant software and related business applications used in administering Finance Division operations. This includes but is not limited to the Customer Information (billing) System, residential and commercial meter software, and other pertinent Finance Division applications, systems, equipment, supplies, etc.

9. Assist in the production and distribution of customer account bills and assist in the oversight of third-party payment processing vendors and related duties.

10. Assist in the management of meter and meter data transmitter inventories, calibration schedules, meter reads, equipment maintenance, and other related duties.

11. Demonstrate and maintain an up-to-date proficiency in computer, math, and communication (written and oral) skill sets to remain current with best available technologies and practices.

12. Confer with vendors to obtain product or service information such as price, availability, and delivery schedule.

13. Recordkeeping and reporting.

14. Performs related and other duties, as assigned.

Qualifications:

EDUCATION & EXPERIENCE

• US-accredited high school diploma or equivalent.

• Associate’s or Bachelor’s degree in Business Administration, Finance, Accounting, or an approved related field.

• Approximately one (1) to three (3) years of experience in customer service, billing, and/or finance administration or related fields.

• Combination of other relevant types of degree and experience, or other combinations will be considered.

SKILLS & COMPETENCIES

• Ability to read, write and understand English so that involved and complicated instructions and technical texts can be read and understood.

• Ability to understand, remember, and fulfill oral and written directions.

• Ability to learn promptly and retain knowledge from oral and written explanations and demonstrations.

• Ability to work harmoniously with co-workers, supervisors, managers, and the public.

• Basic knowledge of Microsoft Office, including Windows, Word, Excel, and Access.

• Computer skills with demonstrated abilities to manipulate data across various software platforms utilized in the SMCMUA’s billing process.

• Maintain up-to-date skill sets to remain current with best available technologies.

• Working harmoniously with co-workers, supervisors, managers, and the public.

• Maintain an understanding and satisfactory compliance of the SMCMUA policies, procedures, practices, processes, and essential functions required for the position.

Company Description:

In 1977, the Governing Bodies of Morristown, Morris Township, Morris Plains, and Hanover Township (the Creating Municipalities) passed parallel ordinances creating The Southeast Morris County Municipal Utilities Authority (SMCMUA or Authority). SMCMUA provides high-quality drinking water to customers in Morristown, Morris Township, Morris Plains, and Hanover Township with some service in Mendham Township and Harding Township, and to certain customers and municipalities outside its District in Morris County, New Jersey. On a typical day, about 100,000 people rely on SMCMUA's commitment to high quality for their drinking water needs.

Equal Opportunity/Affirmative Action:

SMCMUA prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, pregnancy, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, and disability.

Job Type: Full-time

Pay: From $52,360.94 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cedar Knolls, NJ: Relocate before starting work (Required)

Work Location: In person