Description

THE SPRINGS LIVING

JOB DESCRIPTION – Business office manager

INTRODUCTION

Position Title:Business Office Manager

Supervisor’s Title:Executive Director

Department:Administration

Reporting Positions:None

Exempt Status:Salary Exempt

Department Code:112

Job Code:1123

JOB SUMMARY

Welcome to The Springs Living! Your position is an important part of our mission at TSL. Our purpose is to change the way people think, feel and experience senior living. We want to move the needle, make it better, and make a difference in the lives our or residents, their families and each other. We spend a significant part of our lives in our “job” so let’s make that time count.

Because our residents deserve the best, you will be held to a high standard for quality and customer service.

The position and responsibilities you are assuming is as the Business Office Manager for our community. The Business Office Manager assists the Executive Director in assuring that all operational guidelines, standards of the company, and the quality assurance goals are met.

Primary Purposes

• Deliver exceptional customer service to residents, families, staff and vendors by cultivating quality relationships.
• Fulfill Human Resource responsibilities at the community level - payroll, onboarding and offboarding, training & employee morale.
• Provide financial and system support to Executive Director and staff through accounting systems, cash management, budget review and invoice approvals.

responsibilities

• Perform account payable duties as assigned.
• Perform payroll duties as assigned.
• Facilitate all human resource duties as assigned.
• Manage all site account receivable duties as assigned.
• Facilitate the education and training process for employees through new employee orientation and regular education and training classes, as directed by the Executive Director and per company policy and standards.
• Maintain organized, neat, and current resident business files.
• Maintain organized, neat, and current employee files.
• Maintain organized, neat, and current facility financial files and information.

• Assists in assuring adherence to all quality assurance systems, so that continuous improvement of all community operations occurs.
• Perform weekly, monthly and quarterly analysis of labor to budgeted values and present results to the Executive Director.
• Perform weekly, monthly and year-to-date analysis of total financials (revenues and expenses) and present results to the Executive Director.
• Contribute appropriate budget-setting feedback to Executive Director.
• Serve as the community super-user of Accounting, eHR, POS and HR software applications.
• Assure Executive Director is regularly informed of facility status and particularly of any significant problems for which guidance is necessary.

Additional Functions

• Upholds The Springs Living Values Card
• Demonstrates safe working practices at all times
• Listens effectively and provides clear, concise, and accurate verbal and written information including all relevant documentation
• Cooperates with others to effectively and efficiently achieve goals and resolve problems
• Maintains a professional image to residents and fellow co-workers, in words, actions, and appearance
• Adheres to community dress policy
• Maintains confidentiality and privacy of our residents and staff at all times
• Meets the needs and wishes of customers (residents, staff, and families) appropriately by being prompt, polite, professional, and personal
• Makes the best decision based on information while resisting the influence of peer pressure and emotions
• Consistently reports to work on-time and completes scheduled shifts
• Adaptable and willing to change in order to ensure success
• Completes all assigned duties efficiently and accurately
• Attends education and training classes as necessary to fulfill state regulations
• Effectively and dynamically leads employees, inspiring their confidence and motivating them to consistently perform their duties according to highest standards
• Assists the Management Team in providing an environment for employees in which they feel consistently feel valued and respected
• Performs other duties as assigned by the Executive Director

Qualifications

Typical Physical Activity

Physical Demands and Requirements

• Maintain ability to lift 50 pounds; to sit for up to four hours each day, stand or walk throughout the work day; and to frequently push, pull, bend, twist, and reach.
• Must have sufficient manual dexterity to work with the fingers and to reach/handle items.
• Involves light to heavy physical activity performing non-strenuous and strenuous daily activities.

Typical Environmental Conditions

• Office Location, Indoors

Disclaimer

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

This is an accurate description of the essential functions of my position.