What are the responsibilities and job description for the Specialist I, SaaS Operations position at The SSI Group, LLC?
The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology.
Computer Operator Job Responsibilities:
* Monitor jobs controlled by an automated scheduling system, to include adding and removing jobs from the scheduler
* Manually submit batch processing jobs and monitor to completion
* Maintain operations by monitoring job error and system messages
* Troubleshoot problems and assist in resolution
* Respond to inquiries from internal associates regarding job, schedule or production-related items/problems
* Provide Tier 1 after-hours support for billing application and escalate to On-Call personnel as required
* Perform other defined tasks per documented instructions/processes
Qualifications/ Skills:
* Information technology/data processing
* Good organizational and multi-tasking skills
* Attention to detail
* Critical thinking, analysis, and problem-solving skills to effectively identify and help resolve issues
* Communication, teamwork, and collaboration skills
Education and Experience Requirements:
High school diploma or GED required. Associate Degree (or other 2-year degree or certification) in data processing technology or a related field required. Bachelor Degree in business or a technical field preferred.
Experience in an information technology or healthcare operation and billing environment preferred.
A combination of education and experience may be substituted. Background checks and drug screen required.
Weekly Schedule:
Four 10-hour days, or nights, that include one weekend day or night (can include some holidays as well).
SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.
- Job Family Call Center
- Pay Type Hourly
- The SSI Group, Inc., 4721 Morrison Drive, Mobile, Alabama, United States of America
The SSI Group, LLC is an Equal Employment Opportunity Employer.